Solved

Exchange 2013: Issue with Autodiscover over Outlook anywhere

Posted on 2013-11-12
11
666 Views
Last Modified: 2013-12-24
HI,

I have exchange server 2013 with only external outlook anywhere clients connecting to.  No internal.  I have a public SRV record configured for autodiscover.  This was working great for at least a month or so, but now when I try to do something like automatic replies it comes back saying the server is unavailable.

I have tested using the Microsoft remote connectivity analyser for Outlook Anywhere and the AutoDiscover.  I've also done a manual autoconfiguration test in outlook and it discovers the srv record fine.  Browsering to https://mail.mydomain.com/autodiscover/autodiscover.xml is fine as well.

This doesn't seem like a particular service that just stops working.  Does anyone have an idea on what I can do?
0
Comment
Question by:ts11
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 39643277
Hello,

Go to Test Exchange Connectibty nad perfome below test
Microsoft Exchange Web Services Connectivity Tests - Synchronization, Notification, Availability, and Automatic Replies

Post the out put here.
0
 

Author Comment

by:ts11
ID: 39643312
Here it is, seems to have completed successfully.  Attached a doc as the content is too large.
Exchange-Web-Services-synchroniz.docx
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39643972
Hi,

First please check if your automatic forward / reply is configured correctly:
http://www.howto-outlook.com/howto/automaticreply.htm

Check which URL your Outlook is using to configure the OOF, and if you can browse to it:
http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx

And lastly please check your autodiscover service, here is a description of this issue:
http://community.office365.com/en-us/forums/158/t/60795.aspx

and here is the troubleshooting tips for autodiscover: http://blogs.technet.com/b/exchange/archive/2008/02/13/3404883.aspx
0
Office 365 Advanced Training for Admins

Special Offer:  Buy 1 course, get 2nd free!  Buy the 'Managing Office 365 Identities & Requirements' course w/ Accelerated TestPrep, and automatically receive the 'Enabling Office 365 Services' course FREE!

 

Author Comment

by:ts11
ID: 39646091
hi,

All settings and test have reported back positive.  The only thing I notice different to my setup is that anonymous access is enabled on my EWS virtual directory... I will try and disable this and test later.
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39647143
If all test were successful try to reconfigure all your virtual directories
0
 

Author Comment

by:ts11
ID: 39649017
What do you mean by reconfigure exactly?
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39650466
did you disabled anonymous access on the EWS?
0
 

Author Comment

by:ts11
ID: 39657476
I did, but the issue still persists :( not sure where to go from here.
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39658009
What is between the internet and exchange, TMG ?
0
 

Accepted Solution

by:
ts11 earned 0 total points
ID: 39660692
I've found the issue.  A DNS issue.  Someone had added a wildcard dns entry on the e-mail domain i'm using.
0
 

Author Closing Comment

by:ts11
ID: 39737669
solved myself
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question