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Exchange 2013: Issue with Autodiscover over Outlook anywhere

Posted on 2013-11-12
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Last Modified: 2013-12-24
HI,

I have exchange server 2013 with only external outlook anywhere clients connecting to.  No internal.  I have a public SRV record configured for autodiscover.  This was working great for at least a month or so, but now when I try to do something like automatic replies it comes back saying the server is unavailable.

I have tested using the Microsoft remote connectivity analyser for Outlook Anywhere and the AutoDiscover.  I've also done a manual autoconfiguration test in outlook and it discovers the srv record fine.  Browsering to https://mail.mydomain.com/autodiscover/autodiscover.xml is fine as well.

This doesn't seem like a particular service that just stops working.  Does anyone have an idea on what I can do?
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Question by:ts11
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11 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 39643277
Hello,

Go to Test Exchange Connectibty nad perfome below test
Microsoft Exchange Web Services Connectivity Tests - Synchronization, Notification, Availability, and Automatic Replies

Post the out put here.
0
 

Author Comment

by:ts11
ID: 39643312
Here it is, seems to have completed successfully.  Attached a doc as the content is too large.
Exchange-Web-Services-synchroniz.docx
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39643972
Hi,

First please check if your automatic forward / reply is configured correctly:
http://www.howto-outlook.com/howto/automaticreply.htm

Check which URL your Outlook is using to configure the OOF, and if you can browse to it:
http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx

And lastly please check your autodiscover service, here is a description of this issue:
http://community.office365.com/en-us/forums/158/t/60795.aspx

and here is the troubleshooting tips for autodiscover: http://blogs.technet.com/b/exchange/archive/2008/02/13/3404883.aspx
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Author Comment

by:ts11
ID: 39646091
hi,

All settings and test have reported back positive.  The only thing I notice different to my setup is that anonymous access is enabled on my EWS virtual directory... I will try and disable this and test later.
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39647143
If all test were successful try to reconfigure all your virtual directories
0
 

Author Comment

by:ts11
ID: 39649017
What do you mean by reconfigure exactly?
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39650466
did you disabled anonymous access on the EWS?
0
 

Author Comment

by:ts11
ID: 39657476
I did, but the issue still persists :( not sure where to go from here.
0
 
LVL 12

Expert Comment

by:florin_s
ID: 39658009
What is between the internet and exchange, TMG ?
0
 

Accepted Solution

by:
ts11 earned 0 total points
ID: 39660692
I've found the issue.  A DNS issue.  Someone had added a wildcard dns entry on the e-mail domain i'm using.
0
 

Author Closing Comment

by:ts11
ID: 39737669
solved myself
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