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forward old fax # to new one

Posted on 2013-11-12
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Last Modified: 2013-11-26
HI - We are running Cisco Call Manager 8.6. I have an analog fax line # 2580 we want to forward all faxes it to a new fax line # 3600 line. I am not sure if I am doing this right or not (8.6.2 version) in the directory number configuration I checked the box Forward all and entered the full phone number of the new fax line, in the CSS I entered the CFwdAll search space.  When I did a DNA to see if call goes through I get Match Result Blockthispattern, route block cause unallocated number. Not sure why I get this!  On the phone configuration I have the old number as a analog phone in line 1, I added a line two as the new 3600 number. What am i missing?
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Question by:clickbank
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Expert Comment

by:agonza07
ID: 39644038
Can you send over a screenshot of what you are doing, Make sure to sanitize it.

How are the analog lines connected? MGCP, H323, or ATA device?
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Author Comment

by:clickbank
ID: 39644768
our gateway is H.323 but the fax is a ATA device.
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Expert Comment

by:agonza07
ID: 39644796
It might be best to send some screenshots. It doesnt look like you are doing it right.

your call forward settings should look like the attached pic. If you used the check box, that's for voicemail.
Capture.PNG
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Author Comment

by:clickbank
ID: 39644849
Hi Agonza07,

Thanks for getting back with me. I started down the wrong path with this I checked the box for voice mail and I did not want that. I was thinking of just forwarding all calls to another number not voice mail.   Not sure which pic's would help.  but here is one that matches yours.
phone.jpg
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Expert Comment

by:agonza07
ID: 39644874
Ok, so first things first.

1) Make sure when you dial 3600 that the new fax answers.
2) on the "Forwad All" line for the 2580 line, put 3600 on the destination. Save, apply config. And test it.

let me know how it goes.
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Accepted Solution

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clickbank earned 0 total points
ID: 39667379
made change on router added secondary line number and it worked.
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Expert Comment

by:agonza07
ID: 39667392
My recommendation or something else?
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Author Comment

by:clickbank
ID: 39667456
gonza07
thank you for your suggestions. But it turned out by adding to a line on the router conf  stating the primary and secondary numbers it would try to contact the old number first and than dial the 2nd number. Which will work for us since we are going to keep the old number up for a while for vendors who don't remember the new number.
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Author Closing Comment

by:clickbank
ID: 39677077
it worked! simply .
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