?
Solved

Cannot print to Right Fax

Posted on 2013-11-12
3
Medium Priority
?
2,150 Views
Last Modified: 2013-11-29
Using Windows 7, 32-bit or 64-bit. Using Right Fax v. 10. Running Fax Utils locally.

Right Fax print driver fails to call dialogue when printing. Example: when in program and select Right Fax printer nothing happens.

Resolves when un-installing/re-installing, but only for a short time and eventually stops working again within 24 hours. Have checked for latest drivers.

Behavior is on multiple computers, but not on all. Compared Right Fax user types/ properties with no differences found. Added trouble user to RF administrators group with no change. Users are local admins on PCs.

Ideas?
0
Comment
Question by:dovelewis
  • 2
3 Comments
 
LVL 37

Expert Comment

by:ArneLovius
ID: 39644606
If it works when installed, then at some indeterminate time fails, I would usually guess  antivirus software.
0
 

Accepted Solution

by:
dovelewis earned 0 total points
ID: 39673191
Found the solution:

On taskbar tray/ notification area icons select RightFax FaxCtrl Module (small printer icon)

Select Configuration.

Under Type, select RightFax (as opposed to Windows)

Fax server name may need to be corrected.
Protocol should read: TCP/IP (select Launch on startup)
Login Method should read: Use NT Authentication
0
 

Author Closing Comment

by:dovelewis
ID: 39684951
This is how our problem was resolved.
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not everyone has adapted to a rapid advancement in technology; there are people who are reluctant or afraid to delve into this brave new world of IT. If you have a friend or a family member who suffers from the so-called technophobia, here is how yo…
In this article, I’ll show how research, determination, and use of modern technology helped me solve a DNA mystery.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question