Solved

Cannot print to Right Fax

Posted on 2013-11-12
3
1,481 Views
Last Modified: 2013-11-29
Using Windows 7, 32-bit or 64-bit. Using Right Fax v. 10. Running Fax Utils locally.

Right Fax print driver fails to call dialogue when printing. Example: when in program and select Right Fax printer nothing happens.

Resolves when un-installing/re-installing, but only for a short time and eventually stops working again within 24 hours. Have checked for latest drivers.

Behavior is on multiple computers, but not on all. Compared Right Fax user types/ properties with no differences found. Added trouble user to RF administrators group with no change. Users are local admins on PCs.

Ideas?
0
Comment
Question by:dovelewis
  • 2
3 Comments
 
LVL 37

Expert Comment

by:ArneLovius
ID: 39644606
If it works when installed, then at some indeterminate time fails, I would usually guess  antivirus software.
0
 

Accepted Solution

by:
dovelewis earned 0 total points
ID: 39673191
Found the solution:

On taskbar tray/ notification area icons select RightFax FaxCtrl Module (small printer icon)

Select Configuration.

Under Type, select RightFax (as opposed to Windows)

Fax server name may need to be corrected.
Protocol should read: TCP/IP (select Launch on startup)
Login Method should read: Use NT Authentication
0
 

Author Closing Comment

by:dovelewis
ID: 39684951
This is how our problem was resolved.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally published Entrepreneur.com Booming numbers of freelancing professionals are changing the face of work. In the United States alone last year, the number of workers freelancing grew from 700,000 to 54 million, according to a Freelancers’…
This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
The Bounty Board allows you to request an article or video on any technical topic, or fulfill a bounty request to earn points. Watch this video to learn how to use the Bounty Board to get the content you want, earn points, and browse submitted bount…
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question