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Cannot print to Right Fax

Posted on 2013-11-12
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1,346 Views
Last Modified: 2013-11-29
Using Windows 7, 32-bit or 64-bit. Using Right Fax v. 10. Running Fax Utils locally.

Right Fax print driver fails to call dialogue when printing. Example: when in program and select Right Fax printer nothing happens.

Resolves when un-installing/re-installing, but only for a short time and eventually stops working again within 24 hours. Have checked for latest drivers.

Behavior is on multiple computers, but not on all. Compared Right Fax user types/ properties with no differences found. Added trouble user to RF administrators group with no change. Users are local admins on PCs.

Ideas?
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Question by:dovelewis
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Expert Comment

by:ArneLovius
ID: 39644606
If it works when installed, then at some indeterminate time fails, I would usually guess  antivirus software.
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Accepted Solution

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dovelewis earned 0 total points
ID: 39673191
Found the solution:

On taskbar tray/ notification area icons select RightFax FaxCtrl Module (small printer icon)

Select Configuration.

Under Type, select RightFax (as opposed to Windows)

Fax server name may need to be corrected.
Protocol should read: TCP/IP (select Launch on startup)
Login Method should read: Use NT Authentication
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Author Closing Comment

by:dovelewis
ID: 39684951
This is how our problem was resolved.
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