Solved

Outlook 2010 and .jpg attachments: They no longer open with photo viewer by default

Posted on 2013-11-12
6
4,225 Views
Last Modified: 2014-01-31
I have a user who is no longer able to double click or right click on a .jpg or jpeg attachment in Outlook 2010 and have it open in photo viewer (default setting for these file types). I found that if she right clicks on the attachment and selects "preview" and lets the preview screen open and THEN select "open" the attachment opens in photo viewer ok. She can also save the attachment to her PC and it will open with the default application. I have checked the default settings for the file types which are set correctly.
This is a weird one for me. any ideas please?
0
Comment
Question by:Loubot
  • 3
  • 2
6 Comments
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 39644571
sounds like an issue with the temp folder that Outlook uses for temp messages and attachments, could be full or a permission issue.  In Start menu's Search box, type SHELL:CACHE (win 7) to reach the folder.  Close Outlook for now.

Or manually go to here for Vista/7 - C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook where there will be random character folder.

For XP go to C:\Documents and Settings\user\Local Settings\Temporary Internet Files\Content.Outlook and there will be a similar folder.

Either way delete the files in the folder to clear the issue and restart Outlook and see if it can now open emails with JPGs and view them as normal.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39645407
Loubot---
You say "no longer".  Run a System Restore to a time before the problem started.

What do you see in Control Panel\All Control Panel Items\Default Programs\Set Associations for .jpg and .jpeg?

And if you right click on a .jpg file, then Open With, what do you see as the suggested program?  You can change that by clicking "Choose Default Program" and choosing the program you want from the list.  Before closing that window check the box "Always use the selected program..." at bottom left.
0
 

Author Comment

by:Loubot
ID: 39646040
jcimarron:
System Restore is disabled on our images.
The association set for .jpg and .jpeg is Windows photo viewer, which is what the user wants the attachments to open in.
All .jpg files show Windows Photo Viewer as the default program to "Open with".

The problem is that it won't open in Photo Viewer in attachment form from the email. When she saves the attachment to her desktop though, it will open with Photo Viewer as expected.

The other wrinkle in this is that when I "preview" the attachment it shows up in the Outlook preview pane. And then it will "Open with" Photo Viewer as expected from the attachment.

IainNIX: I'll try the temp file option.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 39646064
Loubot--
"The problem is that it won't open in Photo Viewer in attachment form from the email"
I do not know why this has changed lately, but actually having to download is not all bad.  It allows the attachment to be scanned with an antivirus app before opening.  
I do this routinely, though I find the need to download is inconsistent.  Some email attachments still allow me to open without downloading.  (I test that from time to time after downloading and scanning.)
0
 

Author Comment

by:Loubot
ID: 39646099
jcimarron:
I agree. this is a "convenience" issue for my user. I've mentioned the same advantages to downloading as you present to her.
Thanks!
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39825612
Loubot--Glad to have helped.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now