Solved

Can't install Watchguard Mobile VPN Software on Mac OS X

Posted on 2013-11-12
4
2,453 Views
Last Modified: 2013-11-18
I'm getting an error when trying to install the Watchguard Mobile VPN client on my 2013 MBP, running Mavericks.
During installation, I get this error:

The following installation step failed: run postinstall script for tun/tap kernal extensions. Contact the software manufacturer for assistance.

Does anyone have an idea on how I can get the VPN client installed??
0
Comment
Question by:jumpassociates
  • 2
4 Comments
 
LVL 39

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 39645184
Based on the error message it is failing to install certain kernel extensions into certain system folders.  This may be related to file/folder permissions or paths setup in the installer.
1. Are you logged into the Mac as a user with full Administrator permissions?
2. When you start running the installer does it prompt you for admin user and password authentication and have you entered these details?

If the  answer to 1 & 2 above is YES then I'll refer you to Watchguard as there could be a bug or error in their installer which has arisen with the newest version of OSX which was only recently released and the installer could be for 10.8
0
 
LVL 9

Expert Comment

by:Brian
ID: 39645748
Did you download the PC or Mac version? I have distributed the PC version not knowing there were Macs in the environment and it caused various install errors.

I have also found downloading the client directly from the firewall has solved a number of errors by ensuring version compatibility.
0
 

Author Comment

by:jumpassociates
ID: 39645749
I d/led the Mac version onto my fresh install macbook pro.

I also d/led the client yesterday from Watchguard's website. Shouldn't that work?
0
 

Author Closing Comment

by:jumpassociates
ID: 39657161
Contacted Watchguard. Issue has been resolved.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Cisco ASA5508-X vs Barracuda X200 2 56
Mac/Safari 10 does not load all images on website 8 54
VPN doubts 4 58
Network Router- Access control List 4 54
In this article we have discussed about the OS X EI Capitan and how to fix Wi-Fi issue in OS X El Capitan. We have explained how to delete system level preferences and create a new Wi-Fi location to resolve Wi-Fi issue.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now