Solved

Surface PRO Windows 8.1 upgrade caused bluetooth mouse and keyboard to lose connection

Posted on 2013-11-13
1
840 Views
Last Modified: 2013-11-17
Hi,
I have a Bluetooth Microsoft Surface Mouse and Microsoft Bluetooth keyboard on my Surface Pro.  When I upgraded to 8.1 I started loosing the Bluetooth connection to the devices if it sits for any length of time.  It does not have to go into Screensaving mode.  
With the mouse in the Bluetooth menu it says it is connected but the mouse will not work.  I have to either remove the device and add back on, restart the computer and most of the time if I put it in sleep it will reconnect but not always.  The keyboard does the same thing but not as often.  I have removed them from device manager.  Checked for updates etc.  I also made it so Bluetooth can't go into power down mode.  This probably shouldn't affect it but I have 13gb left on my hard drive.
Any ideas?>
Thanks.
David
0
Comment
Question by:drkerr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
drkerr earned 0 total points
ID: 39655374
For someone who may have the same issue. I updated Windows again 11/13/2013 and it seems to have fixed the issue I think.  There is a lag occasionally but I have had to uninstall and reinstall the mouse or keyboard
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question