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Word 2007 hangs during the day

Posted on 2013-11-13
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Last Modified: 2015-03-04
Dear Experts,

Every user on my network has this problem at leasts once a day. Word 2007 hangs on the terminal server. My users all tell me that they don't do particuler thing, and they are typing most of the time when Word crashes.

From the log files is this the only thing i get:
Het programma WINWORD.EXE, versie 12.0.4518.1014 reageert niet meer op Windows en is afgesloten. Als u wilt zien of er meer informatie over het probleem beschikbaar is, raadpleegt u de probleemgeschiedenis in het onderdeel Onderhoudscentrum in het Configuratiescherm.
 Proces-id: 2ef8
 Starttijd: 01cee067194a5824
 Eindtijd: 27
 Toepassingspad: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
 Rapport-id: db10a016-4c61-11e3-bfbd-00155db25602


I already tried a repair of the office installation on the terminal server and i also tried disabling all the plug-ins and add-ons.

The terminal server is a Server 2008 R2 with all updates.
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Question by:mspren
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Sommerblink earned 500 total points
ID: 39646247
Your machine is not fully patched. You appear to still be running the RTM version of Office.

SP3 is the most current SP. Please download and install SP3 and see if this resolves your problems.

http://www.microsoft.com/en-us/download/details.aspx?id=27838
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