Solved

Email recieving problem after moving to new loaction and server

Posted on 2013-11-13
3
267 Views
Last Modified: 2013-11-13
Our office was hosting 2 email domains on our server. So *@domain@.com and *@domain.com. The users from domain B moved to their own office and their own server. I removed all accounts from domain B from the original server. For all the users at the office at domain A I had to go into their Outlook and also delete the addresses from the Outlook History (nk2 file) because they were erroring out it must cache the path to the local server. Anyway email between the 2 offices is working. However the users at the new location at domain.com report not receiving  a lot of client emails from outside. They have talked to a few and talked to them through typing in their same address manually but I can't do that for all their potential customers. The MX records have been updated for the new domain and if I send an email to the address at domain B it works but they are not receiving a lot of client email. What can I do to fix this?
0
Comment
Question by:Axis52401
  • 2
3 Comments
 
LVL 9

Accepted Solution

by:
Timothy McCartney earned 500 total points
ID: 39644980
How long ago were the MX records updated?
0
 
LVL 2

Author Comment

by:Axis52401
ID: 39645276
about a week, also another example. One of the employees tried emailing her work address as she had done before from yahoo.com and it doesn't work. No error nothing. However if I she sends an email from her work to yahoo she can reply to that email and it works. Its wierd and I can't find the problem
0
 
LVL 2

Author Comment

by:Axis52401
ID: 39645395
I can email them from my hotmail address. The problem seems to be restricted too anyone whose emailed them before.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question