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failed harddrives pointing to controller.

Posted on 2013-11-13
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Last Modified: 2016-11-23
Hello,

I have a Dell PowerEdge 1900. This morning when turning on the machine it would not boot into the OS.

I went into the PERC 5/I integrated Bios configuration utility and found that all 3 hard drives are showing Failed.

When hitting the F2 key (Operations) on the hard drives everything is greyed out and will not let me change anything.

The Dell support and myself agreed that the Perc 5/I controller is dead. I have a new card on order. I just want to verify that I am going in the right direction.

- We also updated the firmware to the newest version.
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Question by:MattBamm
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11 Comments
 
LVL 56

Expert Comment

by:andyalder
ID: 39645179
It could be the controller but obviously not completely dead since you upgraded the firmware. It could equally be the disk backplane or even no power to the backplane. If you're on site anyway I would swap the SAS cables over, unlikely to fix but doesn't cost anything since there are two in it and only one being used for just 3 disks.
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Author Comment

by:MattBamm
ID: 39645193
I actually just tried that. Swapping the cable to the right one and it did the same thing.
Thanks for the suggestion.
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Author Comment

by:MattBamm
ID: 39645330
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Author Comment

by:MattBamm
ID: 39645335
I uploaded a photo of the PD mgmt screen that shows all the hard drives failed. When hitting f2 on them for the options they all come up greyed out. I cannot select anything.
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LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39645386
What are the disks' status on the PD MGMT screen?
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Author Comment

by:MattBamm
ID: 39645404
PowerEdgeTech - In the photo they are all showing Failed.
in the S.M.A.R.T status it shows No error.
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LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39645440
Sorry ... I had the Window open longer than I thought before I got to it to respond ... didn't see that post :)

The reason I asked (which might be the same reason you posted that screenshot) was because if they showed "foreign" on the PD MGMT screen but failed on other screens, it may simply be showing the wrong config, in which case importing the foreign config would probably bring it back online.  It is unusual for them to all simply show FAILED on this screen.  You might be able to force online two of the drives, but if you are getting another controller, I might hold off.  It is possible the array has been corrupted, in which case, you might have the same issue on another controller, but I still think I'd explore the controller as the possible culprit at this point.
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Author Comment

by:MattBamm
ID: 39645461
Yeah. nothing shows "foreign." and when trying to force online everything is greyed out. It will not allow me to do anything.


crossing my fingers it's the controller.
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LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39645475
If it were the array, it should still let you force drives online - the action just may fail.  So, I would assume controller at this point too.
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Accepted Solution

by:
MattBamm earned 0 total points
ID: 39698200
Wasn't the controller. All 3 hard drives dead. Sent them out to get recovered and they came back to me that the drives are physically damaged.
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Author Closing Comment

by:MattBamm
ID: 39708052
..
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