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auto except from Exchange resource not working

Posted on 2013-11-13
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Last Modified: 2013-11-14
Good morning Experts!

I think this one is pretty easy, but for some reason, I cannot find it on Google.

I have an AD account and mailbox for my conference rooms. When we create a meeting and include the resource, it will auto accept and add the new meeting to the resources calendar. This is how it's supposed to work, HOWEVER, the problem is, it ONLY works when Outlook is open from the resources account. In other words, if I'm logged into a PC with the resource account and Outlook is open, it auto responds as desired, but when I'm not running Outlook under the resources account, it does not respond. Once logged in again, the auto responds execute as they should. Am I missing something?

I followed directions that told me how to setup the resource scheduler, and it's setup properly, but only works if the resource account has Outlook open.

Any ideas?

Thanks in advance!!

Joe Barbone
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Question by:JoeBarbone
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7 Comments
 
LVL 8

Expert Comment

by:jbvernej
ID: 39645159
hello,

Which version of Exchange ?

You are right, this behavior with the need of outlook is not right.

If you have Exchange > 2007 then there are Exchange powershell cmdlets/GUI actions to configure this on your resource mailbox.
So , to restart to a clean state on the room mailbox, I should do the following:
- with your outlook open on the room mailbox, reset/clean all inbox rules with running
outlook.exe /cleanrules
- after that, configure ONLY on the Exchange server side the autoaccept. No more outlook rule/config needed
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Author Comment

by:JoeBarbone
ID: 39645285
it's Exchange 2003, sorry about that.

Joe
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Accepted Solution

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jbvernej earned 1000 total points
ID: 39645376
ok.
So to add this server side autoaccept on E2003, You need to implement an script Agent (well named AutoAccept) and it need the "MsExchange Events" service to be always running to be fired.

I used it far far ago. I just remember that it is not simple/easy: I should carefully follow the directions to enable it.

Do you use this doc at Microsfot:
Auto Accept Agent Deployment and Administration Guide
http://technet.microsoft.com/en-us/library/aa997184%28v=exchg.65%29.aspx
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Author Comment

by:JoeBarbone
ID: 39645400
Cool, thanks. I'll try it and let you know how it goes.

Joe
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LVL 8

Expert Comment

by:jbvernej
ID: 39645417
sorry, forgot what I said on "msExchange events" service. It was needed in Exchange 5.5, but not sure in E2003...
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Author Comment

by:JoeBarbone
ID: 39647984
Got it, thanks for your help. It now responds as desired.

Have a great day!

Joe
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Author Closing Comment

by:JoeBarbone
ID: 39647987
great follow through, thanks for your help!
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