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java programs won't run and can't reinstall or uninstall

Posted on 2013-11-13
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Last Modified: 2013-11-19
When I go to install update for java I get an error "1316. A network error occurred while attempting to read from the file C:\windows\installer\jre1.7.0_17-c.msi"

I looked in installer and that file isn't there.  I try to uninstall my currant java and get the same error.  

I tried to copy a file to c:\windows\installer  and I get message about needing administrative permission to write to this folder.

The folder is not read only.  

Nor is it too large.  I was able to copy files to folder and to create folders in this folder.

I can install Java manually, but my java app that I need it for still won't run.

Help.
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Question by:topprops
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12 Comments
 
LVL 16

Assisted Solution

by:cantoris
cantoris earned 125 total points
ID: 39647341
Try removing Java using JavaRa:
http://singularlabs.com/software/javara/

Then reinstall.
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LVL 25

Expert Comment

by:Lionel MM
ID: 39647634
Do you have administrator rights?
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Author Comment

by:topprops
ID: 39648230
yes, I have administrator rights.  I have no trouble as I said adding files to this folder.
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Author Comment

by:topprops
ID: 39648240
Javara  works at removing java, but it also said there was no install files.

that is what I'm questioning.  why is that.
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LVL 25

Assisted Solution

by:Lionel MM
Lionel MM earned 125 total points
ID: 39648269
OK so you can install Java, you can remove java, but your java app won't run? Do I have this right? What app is it that will not run? Did you check to see with the app maker which version of Java it needs?
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Expert Comment

by:jcimarron
ID: 39648568
topprops--
"C:\windows\installer\jre1.7.0_17-c.msi"
That Java file is pretty old.  Get the latest JRE install file here
http://java.com/en/download/manual.jsp
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LVL 16

Expert Comment

by:cantoris
ID: 39648646
Don't worry about the error, which presumably indicates some form of damage to your installer cache or Java's references to it.  Just remove the old version of Java - using JavaRa if need be and then install the desired version by downloading the setup file from Java.com.

Use the offline version of the setup file as it will be less likely to give you problems; Jcimarron gave the link to the download site.  Choose the "Windows Offline" version.
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Author Comment

by:topprops
ID: 39649403
javara doesn't remove all of java installed.
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Author Comment

by:topprops
ID: 39649411
trying to uninstall java 7 update 45 (64-bit) I receive error "there was a problem starting c:\program files\java\jre7\bin\\installer.dll  The specified module could not be found."
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Author Comment

by:topprops
ID: 39649413
then the earlier error but  trying to read file c:\windows\installer\jre 1.7.0_45.msi"
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Accepted Solution

by:
topprops earned 0 total points
ID: 39649590
I used jv16 power tools to find all java reference in registry and then deleted them, along with any reference on hard drive.

then I was able to reinstall java and it is working fine now.
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Author Closing Comment

by:topprops
ID: 39658868
Because that worked the best
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