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Exchange 2010 Recovered Email - No Email in Folders

Posted on 2013-11-13
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Last Modified: 2013-11-18
Just restored a user's mailbox (we're using ArcServe to backup).  PST file is 1.5g.  A lot of emails in the inbox, but no emails in his folders.  Folders are there, but empty.  Can anyone shed some light on this.  I was expecting to get everything back.  Used the command:

New-MailboxRestoreRequest -SourceDatabase NewRecovered111113 -SourceStoreMailbox 'username' -TargetMailbox "administrator" -TargetRootFolder rcvrd -AllowLegacyDNMismatch


Thanks in advance for your assistance.
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Question by:tparrett
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bill_lynch earned 500 total points
ID: 39645850
I'm not familiar with that command but if you do this you can import the pst into a mailbox...

http://exchangeserverpro.com/exchange-2010-import-pst-files-mailboxes/
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Author Comment

by:tparrett
ID: 39645880
Thanks for the response Bill, but my problem is not importing the pst file.  My problem (I believe) is that the restore did not bring back any emails stored in folders.  Only the emails in the Inbox, Deleted Items, Sent Items (or in other words)....only brought back emails in the root folders.  It brought back the sub-folders, but they were all empty.

Thanks again.
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Expert Comment

by:bill_lynch
ID: 39645897
OK.  My only point was if you still had the pst you could import it this way just to get the mail back.  This would not tell you why yours didn't work but would get you with the email there.  Also have you opened the pst in outlook to ensure that there is email in those folders in the pst?
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Author Comment

by:tparrett
ID: 39646069
When I restored I restored it directly to the administrator account under a specific folder then I exported to a pst file.  Opening the exported pst file there is no mail in the sub folders.
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Expert Comment

by:bill_lynch
ID: 39646078
hmm.  I would guess that the email is going to restore in the same manner it was exported in.  IE how it looks as it is mounted in outlook is how it would be imported...
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Author Closing Comment

by:tparrett
ID: 39656325
This link is a great reference, but did not answer my question.  I found that the command I was using was working and when tried on my own mailbox, retrieved everything.  It appears the user had deleted all the mail before the backup time and we did not have a backup old enough to retrieve the mail.  Thanks for your help.
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