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Dell Laptop screen is Black

Posted on 2013-11-13
Medium Priority
Last Modified: 2016-11-23
I have a Dell Studio 1555 and my laptop screen has been going black, and sometimes it displays stripes of different colors sometimes and other times it comes on but does not show an image. Anyone with any suggestion as to what this might be?
Question by:rbrown860
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LVL 14

Expert Comment

by:Ram Balachandran
ID: 39646014
You might need to replace Display Panel for the laptop. If the laptop is under warrenty contact Dell else, contact a local service provider
LVL 93

Expert Comment

ID: 39647209
it can also be caused by the video card
you can try cleaning the laptop from dust -  or even re-apply new heatpaste (it can be overheating)
install speedfan to monitor the temperatiures : http://www.almico.com/speedfan.php

Author Comment

ID: 39648153
Currently, it is actually booting up to the logon screen, and sometime it seems as if it is fine, so I don’t think it’s the screen but then sometime along the way it finally goes dark and then if I leave it on for a while it gets a lot of colored lines on it. I believe that it is the video card. I don’t know if it is the driver or getting too hot.

If I clean it should I remove the case? Any direction to re-apply new heatpaste on a laptop?

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LVL 93

Accepted Solution

nobus earned 1500 total points
ID: 39648566
here the service manual   ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_studio_laptop/studio-15_service%20manual_en-us.pdf

an other way to test if it is the screen , is using an external monitor

Author Comment

ID: 39650138
I am sure it is not the screen. What is my next step?
LVL 93

Expert Comment

ID: 39650461
>>  I am sure it is not the screen  <<   not to contradict you, but how do you know?
next steps i posted in my first post; that's why i also poste the manual

Author Closing Comment

ID: 39681931
Thanks for the manual, I beleive this may help.

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