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User gets undeliverable trying to send a modified contact as a v-card using Outlook 2007 Exchange

Posted on 2013-11-13
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Last Modified: 2016-03-21
Your message did not reach some or all of the intended recipients.

      Subject:      Contact Name
      Sent:      11/13/2013 12:57 PM

The following recipient(s) cannot be reached:

      (Internal Employee Name) on 11/13/2013 12:57 PM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
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Question by:dlmyersdta
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4 Comments
 
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Accepted Solution

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apache09 earned 500 total points
ID: 39646352
Has this just started to happen today?

Have the user restart their machine and log on and see if it still does it

May be the exchange user is not authenticated on the domain

Their account could be locked out, or password has expired


If it still does it, if the user sends a normal V-Card, to this same recipient using the same method

Does it work okay?

If the user manually types in the email address (not using Auto Compete, or Address LIst)
DOes it work?


If this user sends the modified VCard to another user in the organization
Does it Work?
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LVL 1

Author Comment

by:dlmyersdta
ID: 39646399
This did just start today.

I have had them reboot and still have same issue.  

They can send regular emails just fine. She is able to send a new contact as a v-card just fine. They just can't send a contact that has been modified as a v-card.

I have asked them to manually type the email address and am waiting to find out if it worked.

They have tried to send the modified v-card to three different recipients within the organization and get the same undeliverable message.

Thanks for your assistance.
0
 
LVL 47

Expert Comment

by:apache09
ID: 39646419
What modification is being made to the v-card?

Can you provide an example?
Of course without using actual user information
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LVL 1

Author Comment

by:dlmyersdta
ID: 39648105
Modifications to v-card are listed below:

Company name, title, Email address, phone and address are the updated information.

When they type in the recipients email address, they still get the system reject message.

I suggested she try to send it as a business card instead of a v-card and it works that way, but the recipient prefers the v-cards.
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