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fatal error during HP OFFICEJET 8500 Wireless printer

Posted on 2013-11-13
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Last Modified: 2013-12-03
hi experts,

 I'm trying to get the scan/email features to work on my printer. But everytime I tried to open the HP Center i get an error message that the printer can't be found. So, I un-installed the printer tried to re-install it again and I get this message just about when it's almost done.

fatal error during installation
c:\users\user\desktop\hp8500\ojp8500va909_full_14\hpzsetup.exe -f and someother stuff.

I tried installing it from different locations even from CD but get the same results. After I click ok on that error it finishes and I can print but I can't open the HP Center or use any of the other features.

any thoughts?
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Question by:frankbustos
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nobus earned 500 total points
ID: 39647227
What OS are you installing it on?
try to uninstall it with this utility :  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=be&lc=nl&dlc=nl&softwareitem=bi-53254-1

then try installing again
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Author Comment

by:frankbustos
ID: 39648690
running windows 7 pro, I will try that utility and get back to you.
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Author Closing Comment

by:frankbustos
ID: 39692899
ok, that worked. sorry for the delay.
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LVL 91

Expert Comment

by:nobus
ID: 39693186
tx for feedback
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