Solved

fatal error during HP OFFICEJET 8500 Wireless printer

Posted on 2013-11-13
4
595 Views
Last Modified: 2013-12-03
hi experts,

 I'm trying to get the scan/email features to work on my printer. But everytime I tried to open the HP Center i get an error message that the printer can't be found. So, I un-installed the printer tried to re-install it again and I get this message just about when it's almost done.

fatal error during installation
c:\users\user\desktop\hp8500\ojp8500va909_full_14\hpzsetup.exe -f and someother stuff.

I tried installing it from different locations even from CD but get the same results. After I click ok on that error it finishes and I can print but I can't open the HP Center or use any of the other features.

any thoughts?
0
Comment
Question by:frankbustos
  • 2
  • 2
4 Comments
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 39647227
What OS are you installing it on?
try to uninstall it with this utility :  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=be&lc=nl&dlc=nl&softwareitem=bi-53254-1

then try installing again
0
 

Author Comment

by:frankbustos
ID: 39648690
running windows 7 pro, I will try that utility and get back to you.
0
 

Author Closing Comment

by:frankbustos
ID: 39692899
ok, that worked. sorry for the delay.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39693186
tx for feedback
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now