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frankbustosFlag for United States of America asked on

fatal error during HP OFFICEJET 8500 Wireless printer

hi experts,

 I'm trying to get the scan/email features to work on my printer. But everytime I tried to open the HP Center i get an error message that the printer can't be found. So, I un-installed the printer tried to re-install it again and I get this message just about when it's almost done.

fatal error during installation
c:\users\user\desktop\hp8500\ojp8500va909_full_14\hpzsetup.exe -f and someother stuff.

I tried installing it from different locations even from CD but get the same results. After I click ok on that error it finishes and I can print but I can't open the HP Center or use any of the other features.

any thoughts?
Printers and Scanners

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nobus

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
nobus

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ASKER
frankbustos

running windows 7 pro, I will try that utility and get back to you.
ASKER
frankbustos

ok, that worked. sorry for the delay.
nobus

tx for feedback
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