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Problem with Gmail to Outlook

Posted on 2013-11-13
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I have a Gmail account that forwards all my email to both my iPhone 5 and Outlook 2013.  All of a sudden I have two problems (which I assume are related).  

1.  The first problem is that when I read an email on my phone it automatically switches my Outlook version of the email to "read".  This is creating a lot of problems for me, and I would like it to stop.

2.  The second problem, which might have started as I was trying to figure out the answer to problem #1, is that all-of-a-sudden my Outlook Inbox (which yesterday had 65 unread emails) suddenly has 495 unread emails.   Obviously a bunch of the previously read emails have suddenly and inexplicably been rendered unread.  This, obviously, is also creating a world of hurt.

Any suggestions as to how I can correct #1 and keep #2 from happening again?

Thanks,

Phil
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Question by:philsimmons
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Gregory Miller earned 2000 total points
ID: 39646671
As for the first question: Sounds as if you might be using IMAP to make the connection to the GMail account. This will sync the read status from one device back to the server and then all devices. If this is not OK, you may need to switch to POP3 or disable marking the message read on the device. I do not think there is a good solution for this issue.

As for question two: At any time did you remove an account and recreate it on either your mobile device or PC? If so, you lost all of the read message marks which are kept up with on the client side. If you remove the account and have to download the messages again, it will not know which messages you have already read.
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