troubleshooting Question

Problem with Gmail to Outlook

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philsimmonsFlag for United States of America asked on
Email ClientsOutlookInternet / Email SoftwareGoogle Workspace
1 Comment1 Solution729 ViewsLast Modified:
I have a Gmail account that forwards all my email to both my iPhone 5 and Outlook 2013.  All of a sudden I have two problems (which I assume are related).  

1.  The first problem is that when I read an email on my phone it automatically switches my Outlook version of the email to "read".  This is creating a lot of problems for me, and I would like it to stop.

2.  The second problem, which might have started as I was trying to figure out the answer to problem #1, is that all-of-a-sudden my Outlook Inbox (which yesterday had 65 unread emails) suddenly has 495 unread emails.   Obviously a bunch of the previously read emails have suddenly and inexplicably been rendered unread.  This, obviously, is also creating a world of hurt.

Any suggestions as to how I can correct #1 and keep #2 from happening again?

Thanks,

Phil
ASKER CERTIFIED SOLUTION
Gregory Miller
Geek

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