troubleshooting Question

Need documentation on upgrading from Quickbooks Enterprise Solutions 13 to 14.0.

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ksol asked on
QuickBooksTax / Financial SoftwareEnterprise Software
11 Comments1 Solution2307 ViewsLast Modified:
Need to know the process for upgrading. I cannot find documentation online. I am trying to coordinate the upgrade with my Quickbook users (10 users). I was only given a package (v.14) with no media. They have there tech support available online, but I do not have an account to log in with. Can someone provide documentation on the proess to upgrade? Here are questions I have;

1. What do i back up? Does Intuit provide an online backup service?
2. We have a server that manage Quickbooks (1 server). Do I need to install the upgrade disk on the server first? We have an internal DB as well.
3. I did not get a disk, does v.14 come with a disk, or do I need to download the install?
4. So I install on server, then to all the workstations? Do users have to exit the app before the upgrade?
5. How long does the upgrade take?
6. What files do I backup?

Any help on the process of upgrading would greatly be appreciated.
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