Solved

How can I execute a complete Time Machine backup, while leaving the system unattended, on my MacBook Pro with Windows 7 - Parallels Desktop under OS 10.7.5?

Posted on 2013-11-13
30
740 Views
Last Modified: 2014-04-20
I have been operating my MacBook Pro 15" (Mac OS 10.7.5), with Windows 7 - Parallels Desktop, for about one and one-half years.  However, whenever I execute a Time Machine backup, and leave the system unattended (i.e. with screen top open) to complete the process, I return only to find that my system has re-booted, long before the back-up is completed.  
For my only successful back-up (about 300 GB), I had to use sleep mode (screen top closed) continuously for unattended periods, until the backup completed over several days of extensive active operating periods.
  I do not use the auto-backup feature because I do not see how to change the shedule for backups away from the default schedule of hourly backups (too my stain on performance).
  Is there something that I am missing in setting up for such a back-up?
  Is the fact of Windows 7 - Parallels Desktop contributing the problem?
  I am currently operating away from home, using wi-fi for Internet access.
Appreciatively, Arbyem
MacBook Pro (15-inch, Mid 2012), Mac OS X (10.7.5), Both cable modem & router included
0
Comment
Question by:R_Bruce_Morris
  • 18
  • 12
30 Comments
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
A few things
There are a few utilities that allow you to change the Time Machine schedule from hourly to any interval you prefer.  The more regularly TimeMachine backs up the less it will have to backup at each instance so don't leave it too long or you're defeating the purpose and advantages of it.
I use TimeMachineEditor to set the schedule - I backup at 6am and 6pm daily only .. http://timesoftware.free.fr/timemachineeditor/

You SHOULD add the ~/Documents/Parallels folder to the EXCLUDED folders on TimeMachine (you can add as many folders in the OPTIONS button under the TimeMachine section of System Preferences).  This will stop Time Machine backing up your Parallels VM.  I'd recommend you use the Snapshot feature in parallels or do a separate backup of the Parallels VM using a different backup program.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi eionosullivan:
Thanks for the expeditious response.
I have downloaded and installed timemachineeditor3.0.3, with settings for a daily backup at 06:30.  I have also excluded the ~/Documents/Parallels folder (60 GB).  I will try the Microsoft backup program for my Windows 7 - Parallels VM.
However, I still do not have a response regarding my challenge in providing an initial backup, because of the fact of an automatic reboot when my system is left unattended with the screen left in the open position.  Can anyone propose a solution to this problem?
Appreciatively, Arbyem
0
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
I assume the laptop is plugged in and not running on the battery as this is not recommended for any sustained period and definitely not during a time machine backup.

The laptop should NOT reboot during a backup procedure - there is something wrong if it does that.  I might expect it to put the screen to sleep after inactivity or even put the computer to sleep if the energy saver settings are not correct but not reboot.

Have a look in the System Preferences under the Energy Saver where you can choose how the system behaves when running on the mains electricity.  You can set the computer sleep time to NEVER and just let the display sleep.

There is also a commandline in OSX called caffeineate which keeps the computer from going to sleep when a certain program is running  .. read more here
http://reviews.cnet.com/8301-13727_7-57565272-263/caffeinate-mountain-lion-to-prevent-it-from-sleeping/
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi again:
I have finally completed a successful back-up (about 240 GB), with the Windows 7 Parallels excluded.  I have attempted, unsuccessfully, to execute the Terminal command "caffeinated -dsiu". Somehow, I may not be using the Terminal program (bruce-bash-80x24) properly, since I receive a "command not found" error message (see attached screen shot). /Users/bruce/Desktop/Terminal 2013-11-20.png
I still need this feature, although the incremental daily backups ought not to take very long.
Appreciatively, Arbyem
Terminal-2013-11-20.png
0
 
LVL 39

Expert Comment

by:Eoin OSullivan
Comment Utility
The caffeinate command only came into OSX 10.8 and I think you're running 10.7 so you 'll have to use the stand-alone app Caffeine which was the way I did this in earlier versions of OSX
https://www.macupdate.com/app/mac/24120/caffeine
Theres also an app called Jiggler which simply moves the mouse to stop the display sleeping
https://www.macupdate.com/app/mac/12728/jiggler
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Thanks. I have downloaded and installed the caffeine program, since I am only running OS 10.7.5.  Hopefully, now any Time MaCHINE backup process will complete successfully.
Appreciatively, Arbyem
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi again: Regrettably, the "caffeine" program does not prohibit my system from rebooting after leaving my cover open while unattended.  I have completed a scheduled daily Time Machine backup, but the original one (with my Windows - Parallel 7 Desktop backup removed from the total system one, and performed separately via Microsoft backup) took many rounds of having to have the backup occur only while I was performing other operations (i.e. I had to remain attending my system).
Any ideas why "caffeine" my not be functioning properly (it opens after each boot-up, and remains open in "active" mode while my system is active (i.e. not shut-down).
Appreciatively, Bruce
0
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
Bruce
As I mentioned in previous posts the rebooting issue is not normal behaviour in OSX and something is wrong with your system or setup.
Caffeine only prevents a laptop from going into sleep mode but won't stop a reboot which is clearly being caused by something else.
You never confirmed that you were running from the mains and that you had set your energy saver preferences to stop the HD from sleeping.

As this is clearly a problem with your laptop or osx and not time machine you need to come at the problem from a different angle.  Open the Console.app and look at the logs just after a reboot happens to see if there are any clues in the log entries.
If backups happen flawlessly when you're using the laptop but it reboots when left unattended then look at the energy saver settings.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi eoinosullivan:
  I have been running from the mains power (almost always, regardless of where I am operating).
  I had previously changed the Computer Sleep setting to "Never".  However, I note that I had not unchecked the "Put the hard disk to sleep when possible (I have now done so).
I have yet to cause another automatic reboot, but I will try Time Machine again, in unattended mode, to see if the problem recurs.
Appreciatively,
Bruce
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi again:
With the changed settings, I tried the Time Machine backup, leaving the top cover open (laptop unattended).  The result was the same - an automatic reboot.  A screen shot of the Problem Report is attached.
Since I cannot determine which log to review to assess the nature of the failure, I have also attached a screen shot of the Console.app menu.
Any further follow-up guidance?
Appreciatively, Bruce
ProblemReport-Restart-2013-12-20.png
Console.app-2013-12-20-at-8.39.4.png
0
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
Bruce

There's clearly something wrong with the laptop. You need to open a support issue with apple (if you're under apple care) or else open a new ticket here as there is way too much on this ticket now as it is clearly not a simple time time machine setting or energy saver preference issue.

Sending a screenshot of the error message or the console is not very useful.  You need to save the console logs as a file and copy and paste the entire error message dialog.  Then either send it to apple or open a new ticket on EE to gain maximum input from other experts..
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Thanks again eoinosullivan.  I will open a new ticket on EE since I do not have "Applecare" support.  Meanwhile, which logs do I need to select from the many on the console.app menu?
Appreciatively, Bruce
0
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
I'd export everything for now.
Launch Console.

If the icon on the far left of the toolbar displays Show Log List, click on it (if it displays Hide Log List you can skip this step). This will cause a pane to show on the left-hand side of the Console window.

In the sidebar, under the heading System Log Queries, click on All Messages.

Choose File > Save a Copy As... and save the file to a location in Finder.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
I have saved "All Messages" from the Console/System Log Queries for 27 Dec 2013. A copy of the file is attached.
FYI, while working on this long-standing current challenge, somehow my Windows 7 disappeared from the Parallels Desktop!  Regrettably, rather that take the time to refer this latest separate challenge to Experts-Exchange, I too-hastily took the dramatic step of reinstalling my Windows 7 Home Edition! Given that I ought to have at least consulted on how to use my back-up of Windows 7 dated 16 Dec 2013 (is there a way to do so directly from the external USB HD on which the back-up is stored?),  I expect that I am in deep trouble, since I could have to reinstall all (at least 8) of my Windows applications, while having lost all of my applications data (unless I can recover using my back-up via Windows Back-up).  I will address this latest issue on a new separate ticket/stream.
What a Christmas present from the Grinch!
Thanks, in advance, for all of this extensive assistance and guidance.  Bruce
Console-All-Messages-131227.log
0
 
LVL 39

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 500 total points
Comment Utility
Bruce
Sorry to hear your Parallels VM disappeared.  If you've backed it up to an external HD .. you can simply copy it back into the Parallels folder on the HD of your Mac (you might want to rename it as there could be a new VM in that folder too).
The Parallels VM file has the extension .pvm
The Parallels VM folder is located in /Users/bruce/Documents/Parallels
You simply launch Parallels and then select the OPEN command from the File menu or the Parallels Virtual Machines window and browse to the .pvm file you copied back to the HD.


In terms of the console log .. that is much more useful however you need to tell us at what time and date one of these reboots happened so that we can view the logs just before that event as there are 4000 lines of messages in there!!

You appear to have a LOT of report data coming from an app called (affinegy.digidomenu) which I've never heard of and their website looks very vague and a little suspect -http://affinegy.com/products/connect/
I also see you have MacKeeper (this is not a particularly worthwhile program as it does little that OSX doesn't do already and simply plays on peoples fears and insecurities).  When a computer is acting up I always recommend removing as many 3rd party applications and services that run on startup and in the background that are not essential to eliminate possible conflicts and causes.

I'd recommend you get rid of MacKeeper (uninstall it) and the next time the computer reboots during a backup or when you DO NOT intend it to do ... take a note of the date and time and re-save the Console log as soon as the mac restarts and post that information here and we can have a look.
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 

Author Comment

by:R_Bruce_Morris
Comment Utility
I admit that I am totally confused with these two serious problems being addressed concurrently.  I do not understand the inter-relationship between the Mac OS and Parallels domains.
I cannot find my USB Backup drive (My Passport Essentials - 320 GB) in Windows 7 - Parallels to set up a backup so as to be able to use a Recovery/Restore from my last Windows backup of 16 Dec 2013 (I separated my backups into one for MacOS and one for Windows, as you had advised previously).
I transferred the Windows7.pvm (renamed to Windows7-old.pvm - 59.82 GB) from my MacOS backup of 21 Dec, before the catastrophic disappearance of Windows 7 from Parallels Desktop, and my obviously ill-advised step to reinstall Windows 7, without using the System Restore option during the reinstallation.
I am about to rename the current Windows7.pvm to"Windows7post-reinstallation.pvm".  I will then rename the copied file to vanilla Windows.pvm.  Hopefully this will recover all of my Windows 7 files which existed at the time of my MacOS backup?
As I stated earlier, I will transfer the gist of this most recent problem resulting from my reinstallation of Windows 7 to a new Post/Thread.  I obviously need to resolve this one as a high priority so as to be able to use my many Windows application (which I do hope that I do not have to reinstall, with the consequent loss of all of my previous application data)!
Am I able to continue this closed post to address only the continuing Time Machine backup problem (which is now a much more broadly-based issue)?
Appreciatively, Bruce
0
 
LVL 39

Expert Comment

by:Eoin OSullivan
Comment Utility
OK. Address the Parallels issue in another ticket. Sounds like you're on the right track with that anyway.

Re-upload the Console logs after the next time the computer reboots so we have a better idea of the problem source.  If you can force the reboot by trying to run a Time Machine backup then that would also be an option.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
I have submitted a new question regarding my Windows 7 VM failure and associated issues with attempting to recover from my ill-executed Windows 7 Home Premium reinstallation ( and the associated challenges with perhaps having to use my Windows Backup process to recover/restore if the replacing the Parallels.pvm file from my Mac OS Backup does not work properly - it has not to date!).
I have yet to force a Time Machine backup (or other process) failure of an automatic reboot of Mac OS, so as to save and submit the appropriate Consol.app file.
Appreciatively, Bruce
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi einosullivan:

My MacBook Pro Mac OS system executed an auto-reboot, after having been left unattended with the cover left open.  The Console.app file is attached.

Here is the Problem Details and System Configuration Report (sent automatically to Apple):

Interval Since Last Panic Report:  89894 sec
Panics Since Last Report:          1
Anonymous UUID:                    4D0D1C78-D880-4697-8027-63E479A8CDF9

Sun Dec 29 15:41:19 2013
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81e59319, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff80d2e0ba38, CR3: 0x0000000069a9f024, CR4: 0x00000000001606e0
RAX: 0xffffff80d2718258, RBX: 0xffffff80d2718000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80f1c0b930, RBP: 0xffffff80f1c0ba10, RSI: 0x0000000000000000, RDI: 0xffffff80d2718940
R8:  0x0000000000000000, R9:  0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff7f810da052
R12: 0x0000000000000000, R13: 0xffffff80d2e03000, R14: 0x0000000000000000, R15: 0xffffff80f1c0b930
RFL: 0x0000000000010286, RIP: 0xffffff7f81e59319, CS:  0x0000000000000008, SS:  0x0000000000000010
CR2: 0xffffff80d2e0ba38, Error code: 0x0000000000000000, Faulting CPU: 0x6

Backtrace (CPU 6), Frame : Return Address
0xffffff80f1c0b5e0 : 0xffffff8000220792
0xffffff80f1c0b660 : 0xffffff80002c4794
0xffffff80f1c0b810 : 0xffffff80002da55d
0xffffff80f1c0b830 : 0xffffff7f81e59319
0xffffff80f1c0ba10 : 0xffffff7f81e840fb
0xffffff80f1c0ba60 : 0xffffff7f81e84928
0xffffff80f1c0ba80 : 0xffffff7f81e56e8f
0xffffff80f1c0bab0 : 0xffffff7f808bf832
0xffffff80f1c0baf0 : 0xffffff7f808bf93d
0xffffff80f1c0bb10 : 0xffffff7f808c8cff
0xffffff80f1c0bb70 : 0xffffff7f808c8dc8
0xffffff80f1c0bb90 : 0xffffff7f808c6138
0xffffff80f1c0bbb0 : 0xffffff7f808c64bc
0xffffff80f1c0bbe0 : 0xffffff80006565fe
0xffffff80f1c0bc40 : 0xffffff8000656fbb
0xffffff80f1c0bd80 : 0xffffff80002a3f08
0xffffff80f1c0be80 : 0xffffff8000223096
0xffffff80f1c0beb0 : 0xffffff80002148a9
0xffffff80f1c0bf10 : 0xffffff800021bbd8
0xffffff80f1c0bf70 : 0xffffff80002aef10
0xffffff80f1c0bfb0 : 0xffffff80002daec3
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f808b4000->0xffffff7f808ecfff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80889000
         com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e54000->0xffffff7f81f16fff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808ff000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xffffff7f808ed000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80889000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f808b4000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
11G63

Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

System uptime in nanoseconds: 15018610341552
last loaded kext at 5245599832436: com.apple.driver.AppleUSBCDC      4.1.22 (addr 0xffffff7f807ca000, size 16384)
last unloaded kext at 5307907361999: com.apple.driver.AppleUSBCDC      4.1.22 (addr 0xffffff7f807ca000, size 12288)
loaded kexts:
net.kromtech.kext.Firewall      2.3.5
com.parallels.filesystems.prlufs      2010.12.28
com.parallels.kext.prl_vnic      7.0 15106.786747
com.parallels.kext.prl_netbridge      7.0 15106.786747
com.parallels.kext.prl_hid_hook      7.0 15106.786747
com.parallels.kext.prl_hypervisor      7.0 15106.786747
com.parallels.kext.prl_usb_connect      7.0 15106.786747
com.apple.filesystems.smbfs      1.7.2
com.apple.filesystems.msdosfs      1.7.1
com.apple.driver.AppleHWSensor      1.9.5d0
com.apple.driver.X86PlatformShim      5.0.0d8
com.apple.driver.AudioAUUC      1.59
com.apple.driver.AGPM      100.12.75
com.apple.driver.AppleMikeyHIDDriver      122
com.apple.driver.AppleHDA      2.2.5a5
com.apple.driver.AppleMikeyDriver      2.2.5a5
com.apple.driver.AppleUpstreamUserClient      3.5.9
com.apple.driver.AppleIntelHD4000Graphics      7.3.2
com.apple.driver.SMCMotionSensor      3.0.2d6
com.apple.iokit.IOUserEthernet      1.0.0d1
com.apple.driver.AppleSMCLMU      2.0.1d2
com.apple.iokit.IOBluetoothSerialManager      4.0.8f17
com.apple.Dont_Steal_Mac_OS_X      7.0.0
com.apple.driver.AudioIPCDriver      1.2.3
com.apple.driver.ApplePolicyControl      3.1.33
com.apple.driver.AppleLPC      1.6.0
com.apple.driver.AppleMuxControl      3.1.33
com.apple.driver.AppleMCCSControl      1.0.33
com.apple.filesystems.autofs      3.0
com.apple.GeForce      7.3.2
com.apple.driver.AppleIntelFramebufferCapri      7.3.2
com.apple.driver.AppleSMCPDRC      5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController      4.0.8f17
com.apple.driver.AppleUSBTCButtons      227.6
com.apple.driver.AppleIRController      312
com.apple.driver.AppleUSBTCKeyboard      227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib      1.0.0d1
com.apple.BootCache      33
com.apple.iokit.SCSITaskUserClient      3.2.1
com.apple.driver.XsanFilter      404
com.apple.iokit.IOAHCIBlockStorage      2.1.0
com.apple.iokit.IOAHCISerialATAPI      2.0.3
com.apple.driver.AppleFWOHCI      4.9.0
com.apple.driver.AirPort.Brcm4331      561.7.22
com.apple.driver.AppleSDXC      1.2.2
com.apple.iokit.AppleBCM5701Ethernet      3.2.4b8
com.apple.driver.AppleUSBHub      5.1.0
com.apple.driver.AppleEFINVRAM      1.6.1
com.apple.driver.AppleAHCIPort      2.3.1
com.apple.driver.AppleSmartBatteryManager      161.0.0
com.apple.driver.AppleUSBEHCI      5.1.0
com.apple.driver.AppleUSBXHCI      1.1.0
com.apple.driver.AppleACPIButtons      1.5
com.apple.driver.AppleRTC      1.5
com.apple.driver.AppleHPET      1.7
com.apple.driver.AppleSMBIOS      1.9
com.apple.driver.AppleACPIEC      1.5
com.apple.driver.AppleAPIC      1.6
com.apple.driver.AppleIntelCPUPowerManagementClient      195.0.0
com.apple.nke.applicationfirewall      3.2.30
com.apple.security.quarantine      1.4
com.apple.security.TMSafetyNet      8
com.apple.driver.AppleIntelCPUPowerManagement      195.0.0
com.apple.driver.DspFuncLib      2.2.5a5
com.apple.iokit.IOSurface      80.0.2
com.apple.iokit.IOFireWireIP      2.2.5
com.apple.driver.AppleHDAController      2.2.5a5
com.apple.iokit.IOHDAFamily      2.2.5a5
com.apple.iokit.IOSerialFamily      10.0.5
com.apple.iokit.IOAudioFamily      1.8.6fc18
com.apple.kext.OSvKernDSPLib      1.3
com.apple.driver.AppleSMBusPCI      1.0.10d0
com.apple.driver.X86PlatformPlugin      5.1.1d6
com.apple.driver.AppleSMC      3.1.3d10
com.apple.driver.AppleGraphicsControl      3.1.33
com.apple.driver.AppleBacklightExpert      1.0.4
com.apple.driver.AppleSMBusController      1.0.10d0
com.apple.kext.triggers      1.0
com.apple.nvidia.nvGK100hal      7.3.2
com.apple.NVDAResman      7.3.2
com.apple.iokit.IONDRVSupport      2.3.4
com.apple.iokit.IOGraphicsFamily      2.3.4
com.apple.driver.IOPlatformPluginFamily      5.1.1d6
com.apple.iokit.IOSCSIBlockCommandsDevice      3.2.1
com.apple.iokit.IOUSBMassStorageClass      3.0.3
com.apple.driver.AppleUSBBluetoothHCIController      4.0.8f17
com.apple.iokit.IOBluetoothFamily      4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter      1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily      1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter      1.2.5
com.apple.driver.AppleUSBMultitouch      230.5
com.apple.iokit.IOUSBHIDDriver      5.0.0
com.apple.driver.AppleUSBMergeNub      5.1.0
com.apple.driver.AppleUSBComposite      5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice      3.2.1
com.apple.iokit.IOBDStorageFamily      1.7
com.apple.iokit.IODVDStorageFamily      1.7.1
com.apple.iokit.IOCDStorageFamily      1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily      3.2.1
com.apple.driver.AppleThunderboltNHI      1.6.0
com.apple.iokit.IOThunderboltFamily      2.0.3
com.apple.iokit.IOFireWireFamily      4.4.8
com.apple.iokit.IO80211Family      420.3
com.apple.iokit.IOEthernetAVBController      1.0.1b1
com.apple.iokit.IONetworkingFamily      2.1
com.apple.iokit.IOUSBUserClient      5.0.0
com.apple.iokit.IOAHCIFamily      2.0.8
com.apple.iokit.IOUSBFamily      5.1.0
com.apple.driver.AppleEFIRuntime      1.6.1
com.apple.iokit.IOHIDFamily      1.7.1
com.apple.iokit.IOSMBusFamily      1.1
com.apple.security.sandbox      177.11
com.apple.kext.AppleMatch      1.0.0d1
com.apple.driver.DiskImages      331.7
com.apple.iokit.IOStorageFamily      1.7.2
com.apple.driver.AppleKeyStore      28.18
com.apple.driver.AppleACPIPlatform      1.5
com.apple.iokit.IOPCIFamily      2.7
com.apple.iokit.IOACPIFamily      1.4
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.1f175
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: My Passport 0748, 0x1058  (Western Digital Technologies, Inc.), 0x0748, 0x14a00000 / 3
USB Device: 4-Port USB 3.0 Hub, 0x2109  (VIA Labs, Inc.), 0x0810, 0x14900000 / 2
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
USB Device: USB2.0 Hub, 0x2109  (VIA Labs, Inc.), 0x3431, 0x14100000 / 1
USB Device: JumpDrive, 0x05dc  (Lexar Media, Inc.), 0xa202, 0x14140000 / 6
USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x0705, 0x14120000 / 5
USB Device: DT 100 G2, 0x0930  (Toshiba Corporation), 0x6544, 0x14110000 / 4

Hopefully, the contents will provide some guidance as to the root of the problem causing the abnormal automatic reboot of Mac OS 10.7.5 on my MacBook Pro with Windows 7 - Parallels Desktop.
BTW, can you arrange to have this question re-opened, pending resolution of the issue?
Appreciatively, Bruce
All-Messages-29Dec2013.log
0
 
LVL 39

Expert Comment

by:Eoin OSullivan
Comment Utility
Bruce

Thanks for the console log and problem report

At what time did the system reboot?

Was it during a TimeMachine backup again?
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
einosullivan:

I do not know the exact time, unless it is contained within the Problem Report.
It was not during a Time Machine backup, since that process is scheduled daily at 06:30, and actually occurs starting when I open my laptop later than that each morning.

I need to concentrate on the separate Question (Windows 7 Virtual Machine Failure on MacBook Pro - How to Recover?) regarding the Windows 7 virtual machine related issues (there are now two versions running, but the one associated with my transferred former Parallels.pvm (renamed, with the current one still renamed Parallels-post-windows7reintalation.pvm).  The latter .pvm file is one used by the operational Windows 7 VM, although I do not understand why the "good" Windows 7 VM did not re-home on the renamed "vanilla" Parallels.pvm!

I cannot proceed to finally use my Windows 7 Backup (16 Dec 2013) until I resolve this dual Windows 7 VM problem, plus determine how to access my external USB HD on which my Windows 7 backup files are stored!

Thanks again for your continuing support in attempting to resolve my serious issues whih my laptop system.

Appreciatively, Bruce
0
 
LVL 39

Expert Comment

by:Eoin OSullivan
Comment Utility
Bruce

The Parallels issue is open as another question so I'll not cover that here.

The Console Log you attached does not appear to contain any entries for the date and time when the last crash occurred which was Sun Dec 29 15:41:19 2013 according to the first lines of the crash report in your post above.

The entries cover 13-12-29 6:30:04.919 PM  to 13-12-29 7:55:15.987 PM which is much later.

After the next reboot send the console log immediately.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi einosullivan:

I am not sure how I can monitor an unattended session to see when it executes an auto-restart, so as to be able to capture the Console.app log files at that instance.

BTW, thanks for causing this question to be reopened.

 With respect to my newly opened question regarding Windows 7 VM, I do hope that you will be able to contribute to its resolution.

Appreciatively, Bruce
0
 
LVL 39

Expert Comment

by:Eoin OSullivan
Comment Utility
Bruce,

I understand what unattended means but what I am looking for is that the Console log file contents you send cover the period when the system rebooted.  You should be able to determine the time if a Crash Report dialog appears on screen (such as the ones you posted here earlier) or by visually reviewing the console log messages and looking for references to reboot or startup.
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi einosullivan:

I will sit and watch my laptop with no known application being processed, until the fatal auto-reboot occurs (although I am unsure whether an error message will be displayed at the time of the crash and prior to the auto-reboot being executed).

Hopefully, I will be able to capture the requisite Console.app log file.

I wish you and yours a Happy, Healthy, and Safe 2014.

Bruce
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi einosullivan:
I finally happened to return to my laptop, just as an auto-reboot had occurred.
Attached is the relevant Console.app All-Messages.log.  Hopefully, this will provide the required information/data to assist with a diagnosis of what ails my MacBook Pro, at least for the matter of unwanted auto-reboots!
BTW, are you able, and willing, to review my still-open question regarding my continuing issues with my Windows 7 Parallels Desktop problem of recurring system crashes?
Appreciatively, Bruce
All-MessagesConsole-140103.log
0
 

Author Comment

by:R_Bruce_Morris
Comment Utility
Hi einosullivan:
I have finally closed my post regarding the Windows 7 - Parallels Desktop (Windows 7 virtual machine) problems/issues without a full resolution of the situation.
I also have not resolved the main issue in this post, which is my inability to have the Mac OS continue to operate without me having to attend the laptop to keep the activities going (i.e. despite having installed and operated the "Caffeine" application, and set the parameters for no sleep/hibernation, my system executes an Auto-Reboot about 10 minutes after I leave the laptop unattended and the cover left open.
Have you been able to review the attachment in my last post?
Appreciatively,
Bruce
0
 
LVL 39

Accepted Solution

by:
Eoin OSullivan earned 500 total points
Comment Utility
Brice

Looking at the log it appears that the computer shutdown at 8:14 and was restarted at 9:53.

The attached log includes the section prior to shutdown and the first few log entries to show it rebooted.

I cannot be 100% sure but it seems to be Parallels that initiated the shutdown as the logs beforehand don't show anything in particular ... and there is no clear error or failure which would indicate anything else.

Can you ... Quit Parallels and see if the shutdowns still occur.

If that doesn't resolve it ... I'm out of options as trying to remote diagnose such issues is very hit-and-miss.  I previously recommended you uninstall any unnecessary or non-core services such as MacKeeper, AntiVirus or Firewall applications as these are often interfering with diagnostics (and sometimes also the cause of crashes or reboots).
0
 

Assisted Solution

by:R_Bruce_Morris
R_Bruce_Morris earned 0 total points
Comment Utility
Hi einosullivan:
I have reviewed the contents of this extensive post with a view to finally terminating it, and awarding the points.
On reviewing your earlier observation (27 Dec 2013) regarding the affinegy-based app, I have determined that it was installed as part of my Brighthouse Roadrunner Internet service here in Largo, FL.
I have uninstalled MacKeeper Pro and Sophos Anti Virus applications.  I do not believe that I have any "residual" superfluous applications that could interfere with Mac OS operations.
Given that Caffeine does not appear to work properly, at least with the Parallels Windows 7 Virtual Machine possibly interfering and causing the Mac OS auto-reboots, I downloaded and installed the "Jiggler" application which you suggested in a previous post.  The solution worked, as I have completed two full scans (greater than 2 hours duration) using Malwarebytes Pro, of my Parallels Windows 7 Virtual Machine, without a Mac OS auto-reboot while my system was unattended.  
Thanks again for your patience and forbearance during this long and complicated resolution.
Appreciatively, Bruce
0
 

Author Closing Comment

by:R_Bruce_Morris
Comment Utility
With sincere apologies for taking so long to finally close this stream.
Thanks for the patience and forbearance with this extremely complicated and prolonged issue.  I have been working successfully with the compromise resolution.
Regrettably, I have experienced some other Mac OS / Windows 7 - Parallels Desktop related problems.  I have not yet resolved to upgrade each from Mac OS to 11.0 and Windows 9 -Parallels Desktop (retaining Windows 7 SP2, i.e. not upgrading to Windows 8).
Appreciatively, Arbyem
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

The error "There was an error performing the update" occurred on a Mac OS X client workstation running  Symantec AntiVirus for Mac (http://www.symantec.com/business/products/purchasing.jsp?pcid=pcat_security&pvid=825_1) - the Enterprise product vers…
In this article we have discussed about the OS X EI Capitan and how to fix Wi-Fi issue in OS X El Capitan. We have explained how to delete system level preferences and create a new Wi-Fi location to resolve Wi-Fi issue.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now