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Windows 8.1 IE 11 RTM Cannot login to Secure Site

Posted on 2013-11-14
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Last Modified: 2013-11-17
After upgrading to 8.1, I am unable to login to GoDaddy.....I get the login page, enter credentials and while the password goes away, nothing else happens.....clicking on Products, then Manage Domains, generates the error below:

"Error

Error
This page can't be displayed. Contact support for additional information.
The incident ID is: N/A. "

I remembered this same issue occurred with Windows 7 and IE 8.....in retrieving those resolution steps, nothing worked to rectify the situation currently.  The exact same thing happens with Firefox, Chrome and Safari.....I've not tried anything else as there's no point (if it happens on three disparate browsers, continuing down that road is pointless).

I have done the various browser Reset's, the Windows 8.0 and 8.1 Refresh (this was an ugly process and pray I never have to do either again), done a complete Restore and after three days am asking for help.

Both GoDaddy and MS are pointing fingers at each other......I know it must be some stupid setting in Windows 8.1,.....but no longer have time to look into it.....hence I'm asking for help.
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Question by:alejansalin
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Expert Comment

by:John Hurst
ID: 39647747
When you go to the GoDaddy main page, and before you log in, click (in IE11) on Tools, compatibility settings, and add GoDaddy to compatibility mode.

I have done that for some sites (especially router logins) with Windows 8.1 and IE11 and it has worked fine.

Try that and please let us know.

... Thinkpads_User
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Author Comment

by:alejansalin
ID: 39647867
Yep.  I tried that as it was actually one of the suggested solutions related to the window 7 IE 8  issue of the same nature.  Result is the same generic error.  I finally got a hold of a bud still using  windows 7 IE 10 who ran into same thing.  I'm calling foul on Godaddy.  Thanks!
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John Hurst earned 1000 total points
ID: 39647897
If GoDaddy cannot fix it, and since Windows 8.1 only allows IE11, then you may have to use a virtual machine with a different OS and Browser (say XP and IE8).

I successfully logged into Secure sites with compatibility mode, so in general, that works.

.... Thinkpads_User
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Author Closing Comment

by:alejansalin
ID: 39654853
Your suggestion was already somewhat in progress.only I used an XP laptop and had no issues....still doesn't actually  resolve my issue though as going to an older OS and browser is not a viable resolution. ...but a viable workaround.
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by:John Hurst
ID: 39654866
@alejansalin - Thanks for the update and I was happy to help you with this.

... Thinkpads_User
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