Solved

Manage Mobile Device went Missing

Posted on 2013-11-14
3
306 Views
Last Modified: 2013-11-19
My company ran into an issue recently where mobile device management just stopped working out of the blue. One day we were in the Exchange Console and users mobile devices would list under their account and the next it would show that they didn't have anything but their sync was still working. Being the type of company that we are, it was a concern because we weren't able to wipe devices if an employee changed their device or left the company.

After a reboot of the Exchange server; however, the functionality appeared to come back. I've looked through the updates that were installed prior to the reboot / that needed the reboot and it was all related to .NET updates, security updates for remote code execution/IE/USB drivers which shouldn't have affected the Exchange server functionality nor the Mobile Device Management (if I understand correctly how it works).

Can anyone shed some light on the potential reason why it would just randomly stop showing everyones devices (even after trying log off, back on, force MMC process exit, etc. prior to reboot) and then after a reboot everything starts working again. I'm just grasping for a root cause on this one and can't seem to find it.
0
Comment
Question by:Hadzicki
  • 2
3 Comments
 
LVL 8

Expert Comment

by:s3e3
ID: 39647866
Have you tried to run the Exchange Management Console from another computer or server ? Maybe it was not specifically related to exchange services ?
0
 
LVL 1

Accepted Solution

by:
Hadzicki earned 0 total points
ID: 39647978
I haven't tried that as we only have the EMC installed on the Exchange server.

What i've found is the following from a few different searches around the 'net:
http://mattbell69.wordpress.com/2010/03/25/ms-exchange-2007-does-not-show-some-users-with-manage-mobile-device/

http://social.technet.microsoft.com/Forums/exchange/en-US/18cfbd58-36a0-4649-a4f7-acf7415f716f/manage-mobile-device-missing-in-exchange-management-console?forum=exchangesvrmobilitylegacy

Essentially it looks like EMC loses sync with the CAS / ECP and ADSI. If you remove the phone from the users profile using the ECP and then let the phone resync since you didn't wipe it and it still contains the settings, that fixes the issue you're seeing. If you just remove the profile from the phone, it just hits the same sync profile that isn't displaying properly.

So all in all, the solution is to:

1. Log into your ECP and remove the phone profile from the users account and let the phone resync

2. Reboot the server

0
 
LVL 1

Author Closing Comment

by:Hadzicki
ID: 39658824
Searched around the internet and found a few similar experiences which explained the reason above.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Read this checklist to learn more about the 15 things you should never include in an email signature.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
how to add IIS SMTP to handle application/Scanner relays into office 365.

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now