Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Missing emails on Shared Mailbox

Posted on 2013-11-14
1
Medium Priority
?
2,238 Views
Last Modified: 2013-11-14
Organization has a mailbox that is shared between multiple users.

When I log in into the mailbox I can see certain emails.

When users log into the mailbox, they can't see this specific email.

We have exchange 2010 sp3 with outlook 2010

Any ideas
0
Comment
Question by:shawnlevin
1 Comment
 
LVL 12

Accepted Solution

by:
mattclarified earned 1100 total points
ID: 39648093
I have come across this before where the sender has marked the message as 'Private' before sending it as per - http://office.microsoft.com/en-gb/outlook-help/mark-a-message-as-private-personal-or-confidential-HP005242880.aspx

This will mean that it is not viewable when someone else accesses the mailbox.

I got around this by creating a transport rule to strip it out of the header on arrival, but there is no way to remove it from existing emails, best thing would be to forward them to the mailbox from yourself

Transport rule - http://social.technet.microsoft.com/Forums/exchange/en-US/2afd06f3-c7f9-4aac-aa3a-fae2ec42d477/how-to-remove-email-header-sensitivity-private-with-transport-rules?forum=exchange2010

M@
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

783 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question