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HPDM connection to FTP does not work

Posted on 2013-11-14
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Last Modified: 2013-11-14
I have a problem with HPDM that I am hoping I can get some assistance with.  Googling has not provided any answers thus far.

 

-OS is Windows Server 2008 R2 Enterprise version 6.1 (Build 7601 SP1)

-HPDM 4.5 SP3

-Internet Information Services (IIS) version 7.5.7600.16385

--For FTP Server (under IIS), we installed "FTP Service" but did not install "FTP Extensibility"

 

In HPDM, when I go to "Tools > Repository Management > Repository Configuration" and test the "Master Repository" (only have one repository) I get the following response in the popup window:

 

Failed to connect repository Master Repository with protocol FTP.

Test on repository Master Repository with protocol Share Folder was successful.

 

Hoping you have some suggestions on correcting the FTP connection error.  Perhaps an IIS or FTP setting I am missing or ...?
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Question by:GregMani34
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Accepted Solution

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Kimputer earned 2000 total points
ID: 39648347
General troubleshooting:

Use FTP client to connect to the server = OK (also transfer files to be sure), Then it's configuration problem (filled in wrong parameters in the HPDM config?)

Use FTP client to connect to the server = NOT OK, IIS/FTP server config problem. What is the error from the client?
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Author Closing Comment

by:GregMani34
ID: 39648492
Thank you Kimputer.  You led me to the solution.  In the "FTP authentication", "Basic Authorization" was disabled.  I configured the "Basic Authorization" and it seems to work now.
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