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Administrating Microsoft Response Point phone system D-Link

Posted on 2013-11-14
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Last Modified: 2013-11-26
I have a customer with a Microsoft Response Point phone system (yes, I know M$ discontinued this product in 2010) that is having issues with the D-Link DVX-2000MS-5 VoiceCenter IP Phone System. This D-Link unit is connected on the backend to a Edgemark 4550 VoIP system which is also the DHCP server for the D-Link & the phones.

The D-Link unit has had to be rebooted from time to time & when it comes up it does not get the same IP address every time. All the phones are expecting this unit to be at a specific address & when it is  not the phones cannot connect. I want to set the D-Link to a static IP address to resolve this problem.

The D-Link can be accessed from a Administrative program on a users PC but the settings in this program only allow me to change the time & not the IP address of the D-Link.

The D-Link does allow you to connect a keyboard, mouse & monitor & it is running Windows XP embedded but I cannot log in to the D-Link from the console. It comes up with a username of Administrator & the default password should be admin but that does not work. I can find no one that knows this password.

On the response point install software there is a file called ResponsePointPasswordReset.exe  which according to the instructions you copy to a thumb drive & insert it into the USB slot on the D-Link, the file auto-runs & after the activity light stops flashing the password should be reset to admin

But after running this file I still cannot get logged in at the console of the D-Link with the reset administrator password. I have a feeling it is resetting the password for the Response Point Administrator program which was already set to admin

So my question is how do I hack into this D-Link so I can go in & set a static IP in XP embedded?  BTW I also tried to remote desktop into the D-Link & that fails.
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Question by:someITGuy
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pgm554 earned 500 total points
ID: 39664321
Try Dlink tech support or

http://www.microsoft.com/en-us/download/details.aspx?id=3606

I'm pretty sure you can change the IP address from the MS admin utility as I've done it in the past.


http://www.dlink.com/-/media/Business_Products/DVX/DVX%202000MS%2010/MANUAL/DVX2000MS_10_MANUAL_V120_EN_US.pdf

Note page 25.

If all else fails,go to SMB Nation

http://www.smbnation.com/

And see if you can get an email to Harry Brelsford through the support email address.

He wrote the book on Response Point and is a pretty good guy at answering questions about it.
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