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Incoming WINMAIL.DAT

I have a client receiving WINMAIL.dat from certain external emails. I've been digging into this for hours but it appears I can only control outbound Rich Text and not in-bound, at the server level. This appears to be happening for multiple users inbound email.
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Metaltree
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Metaltree
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3 Solutions
 
Smith and AndersenCommented:
If your users are getting winmail.dat..tell them to contact the sender and have them delete and recreate the contact they have for your users. It is a issue on the senders end
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tmoore1962Commented:
It is controlled by the senders Outlook they would have to follow these instructions for OL07 or 10
http://support.microsoft.com/kb/958012
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MetaltreeAuthor Commented:
Is there anything at all on OUR side that can possibly be creating this winmail.dat ?

These end users having this issue refuse to believe it isnt their server.
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Smith and AndersenCommented:
its not their server
its the contact card in outlook from the sender
just have 1 person delete 1 of your users and recreate the contact card and test. Ive been through this lots
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MetaltreeAuthor Commented:
Alright, This is what I originally told them and I just want to make sure I'm right on this before I go to war ;]
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Smith and AndersenCommented:
I can assure you if they clean their outlook of your user and manually type his emal address the attachments will be there!
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