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Windows 7 User's computer suddenly unable to access a specific shared folder on Server 2003

Posted on 2013-11-14
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Last Modified: 2013-11-20
I have a user on a Windows 7 laptop that up until today had not problem access a shared folder on a Windows Server 2003. She can access other shared folders. When she logs into a different computer she can open the folder. Any ideas?  Thanks in advance.
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Question by:mapalaska2003
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Expert Comment

by:gurutc
ID: 39649066
It sounds like she has offline folders enabled and the specific folder is unsynchronized.  Try going into Control Panel Sync Center.  See if any conflicts exist.  I would specifically turn off all offline files features.

Let us know what you find.

- gurutc
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Author Comment

by:mapalaska2003
ID: 39649234
Gurutc-I tried what you suggested, but still no luck. The user just mentioned that windows updates installed last night before shutting down.
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Expert Comment

by:gurutc
ID: 39649276
Is access configured via a mapped drive or UNC path. Is the folder the subfolder of a share?  Try having another user login to her box and access the folder.

- gurutc
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Expert Comment

by:gurutc
ID: 39649280
How much data is in the local copy of her user profile?  If it's not too much, you may want to delete it and let her log in and create a new local profile.  You can copy out her important data first.

- gurutc
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Accepted Solution

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mapalaska2003 earned 0 total points
ID: 39651823
I solved this. I removed the sharing propertied of the directory and just re-added the sharing. It took care of the problem. Very strange. I've not seen that before.
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by:gurutc
ID: 39651901
Removing and re-adding the sharing would reset any broken offline files relationships from any specific computers.

Another way of doing it I guess.

- gurutc
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Author Closing Comment

by:mapalaska2003
ID: 39662046
Thanks for your help
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