Solved

iphone 4- lost contacts and notes after trying to removing an app

Posted on 2013-11-14
2
734 Views
Last Modified: 2013-11-14
Hi my friend called me about her phone to see if I can try to locate any of her information, because she said yesterday she downloaded an app called xdownloader and she did not like it so she tried to remove it but she said it kept coming back and she can not delete it. Then she noticed her contacts and all of her notes were missing.

I googled it and can not find anything that says this is a common problem with that app, so I was wondering if anyone has any ideas? She said she upgraded to ios 7 a few weeks ago with no problems.

So does anyone have any idea of how she can get her contacts and notes back? She backed up her data a few weeks ago when she upgraded to ios 7 but she has new notes and a few new contacts that she added since then so if she restores to that point it will not include the new data since a few weeks ago. Just wondering if anyone has any ideas?
0
Comment
Question by:hydrive1902
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 1

Accepted Solution

by:
DidUReboot earned 500 total points
ID: 39649807
If she upgraded to iOS7 a few weeks ago, then there is a backup of her phone in iTunes on the computer that she used to upgrade. You can plug her phone into that computer again, launch iTunes and do a restore from backup on the device. I would recommend backing up pictures on the iPhone before the restore as its going to be reset to the state it was in after the ios7 update. That should include contacts and notes.
0
 
LVL 1

Author Closing Comment

by:hydrive1902
ID: 39649880
she rebooted her phone and removed xdownloader and all her stuff came back. very strange but thanks for the idea
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
Email is way too noisy, prone to hiding the important stuff, and really becoming unreliable for critical/timely communications. There are better ways to communicate.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question