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Install S510 ScanSnap Scanner

Posted on 2013-11-14
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Last Modified: 2013-11-15
Where can I find correct software / and also Drivers for S510?  For Windows 7 64bit.  I installed : ScanSnap Manager  V4.2L14 , and the update : V4.2L31.  But now it shows Red X on ScanSnap icon on taskbar (Not connecting).  Restarted computer ,

And , also - how can I make it so when I scan I get prompted if I want to e-mail / save / ... .. file?


Thanks ,
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Question by:mvalencia2003
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Joe Winograd, EE MVE earned 500 total points
ID: 39649971
> Where can I find correct software / and also Drivers for S510?

The entire ScanSnap series does not have TWAIN or WIA drivers. They use proprietary Fujitsu drivers that are installed as part of the ScanSnap Manager, which you may download here for the S510:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/s510.html

Note that W7/64-bit is not in the target OS list:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/s510-setup.html

However, take a look at the W7 compatibility page for the S510 here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/ssfaq/win7_s510.html

> how can I make it so when I scan I get prompted if I want to e-mail / save / ... .. file?

I assume you mean that you want to get prompted when you hit the button on the scanner. If not, let me know what you mean; if so, the answer is that you can't get prompted...it's not designed to work like that. The idea is that you select a profile (from the list of scanning profiles) to be invoked when the scan button is pressed on the scanner. For example, here's my list of profiles:
ScanSnap ProfilesNote that [Scan to Folder] is my selected profile – that's what will run when the button is pressed on the scanner. If I want it to email, I would select the [Scan to E-mail] profile. There are numerous standard/built-in profiles included in the ScanSnap Manager, but you may also create your own customized profiles (such as the [BW-600DPI-Simplex] in my list shown in the screenshot above). Switching profiles is done via a left-click on the ScanSnap Manager icon in the system tray. Configuring the profiles is done via a right-click on the same icon and picking the [Scan Button Settings] context menu item. Regards, Joe
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by:mvalencia2003
ID: 39651005
so for the driver , I need to install : ScanSnap Manager  V4.2L14 ?  I mean for scanner to be recognized.
Thanks , ,
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by:Joe Winograd, EE MVE
ID: 39651252
I don't know if that's the right version number, but, YES, the proprietary Fujitsu drivers are installed as part of the ScanSnap Manager. Read the "Compatibility Status For Windows® 7 ScanSnap S510" page carefully:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/ssfaq/win7_s510.html

In particular, note this comment:
If you cannot install the ScanSnap software in the bundled CD to 64-bit Windows® 7, please fill out and send us the Download Request Form for ScanSnap Setup Programs. You will receive a link to a download site by e-mail. The ScanSnap setup software from that site can be installed to 64-bit Windows® 7. After installing the software, apply the software update.
Also, look at the known issues for the ScanSnap Manager, which sound similar to your situation:

ScanSnap tray icon remains crossed out (unavailable) even when the ScanSnap cover is opened to be turned on.

The scanner may not be recognized by the PC when the user logs in after the Windows® 7 login window was left displaying for a few minutes.

The scanner may not be recognized by the PC and the ScanSnap tray icon remains crossed out (unavailable) when the user logs in as a Guest user.
Regards, Joe
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by:mvalencia2003
ID: 39651431
Any way to scan from inside Adobe Pro?  Get error that no scanner detected , ,

(FILE > CREATE > PDF from Scanner ... )
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by:mvalencia2003
ID: 39651804
Can the S510 scanner be used to scan using Windows utility , instead of ScanSnap?

Thanks ,
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by:mvalencia2003
ID: 39651813
Should look like attachment , (similar) ...

Thanks , ,
Scanner-Prompt-1.jpg
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by:Joe Winograd, EE MVE
ID: 39651831
> Can the S510 scanner be used to scan using Windows utility , instead of ScanSnap?

NO! Windows scanning utilities require a WIA driver, which Fujitsu does not provide for the entire ScanSnap series. You can't even use other third-party scanning utilities, all of which require some kind of industry-standard scanning driver, such as ISIS, SANE, TWAIN, WIA. Fujitsu provides none of these for the ScanSnap scanners! The only way you can scan with a ScanSnap is via Fujitsu's proprietary scanning driver that is included with the ScanSnap Manager. Regards, Joe
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by:Joe Winograd, EE MVE
ID: 39651883
> Should look like attachment , (similar) ...

Your screenshot is not a Scanner Prompt. It is the list of Profiles available for scanning, probably from an earlier version of the software. Mine (likely a later version) looks like this (for an S1500, not S510):
ScanSnap Manager - Profile ManagementRegards, Joe
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by:Joe Winograd, EE MVE
ID: 39651909
> Any way to scan from inside Adobe Pro?  Get error that no scanner detected , ,

Sorry...missed this comment when you posted it. By now you know that the answer is NO, because a standard driver (TWAIN, WIA, etc.) is not available, and this is what Acrobat Pro or Acrobat Std or other third-party apps or Windows apps require in order to scan. Regards, Joe
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by:mvalencia2003
ID: 39651911
Figured out the prompting issue ,

Had to ENABLE = QUICK MENU.


Thanks all , ,
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by:Joe Winograd, EE MVE
ID: 39651941
> Had to ENABLE = QUICK MENU.

Good one! Never tried that, as I always have the scanner's scan button utilize my preferred Profile. But that is an excellent find!

In terms of the other issue, the bottom line is that the only way to scan with a ScanSnap scanner is with the ScanSnap software. I know it's not what you want to hear, but that's the deal! Regards, Joe
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