Solved

Outlook 2003 - Duplicate Emails

Posted on 2013-11-14
2
423 Views
Last Modified: 2013-11-14
To summarize, I have a client where some of their users are getting duplicate emails intermittently from both Internal and External senders.


I have fixed one of the users from getting duplicate emails by turning off the feature that says to leave email on the server for X amount of days.  Once I turned this off and deleted all the duplicate emails in her inbox, the problem went away.

I thought I could use this method to solve all of the users problems but ran into the fact that many users have their iPhones that also connect to the email server.  As far as I know, this requires the email to be left on the server so the iPhone can download the email also.

It is almost like there is some flag that is supposed to be set on the email server that tells Outlook it has already downloaded that email, but Outlook is re downloading the email every time it polls the POP3 / SMTP mail server.

When the email is duplicated, it always shows the exact same Received time.

The email server is a server called SurgeMail.  It is simply a generic POP3 / SMTP server with Webmail access.  Any ideas would be greatly appreciated.
0
Comment
Question by:kwh3856
  • 2
2 Comments
 

Accepted Solution

by:
kwh3856 earned 0 total points
ID: 39650348
Problem Resolved...........  Bug in Microsoft 2003... Download SP3 for Office 2003

http://support.microsoft.com/kb/307841/EN-US
0
 

Author Closing Comment

by:kwh3856
ID: 39650349
it works
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Familiarize people with the process of utilizing SQL Server stored procedures from within Microsoft Access. Microsoft Access is a very powerful client/server development tool. One of the SQL Server objects that you can interact with from within Micr…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now