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how to use the same license when update the LiquidFiles to a new one

Posted on 2013-11-15
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Last Modified: 2013-11-21
I want to move LiquidFiles to a new one , because I want to Migration from the Filetransfer appliance to LiquidFiles.   So before I shut down the old one , I need to set up the new one, but  I can not access the root password.  Do anyone know???


After LiquidFiles is now installed and you can point your browser to the ip address listed on the screen to continue with the getting started configuration.
 in browser , I cannot use the same license as old,  but no license I can not access the root password. Anyone know how to deal with it???
 thanks
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Question by:rsp_it
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5 Comments
 

Author Comment

by:rsp_it
ID: 39650604
The trial license also doesnot work.
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Accepted Solution

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Mazdajai earned 500 total points
ID: 39652612
Did you use the migration script?

http://support.liquidfiles.net/entries/22050916-Migration-from-the-Filetransfer-appliance-to-LiquidFiles

If the license doesn't work you should open a support ticket.
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Author Comment

by:rsp_it
ID: 39652769
I can not log in the root account, because there is no password.  so I can not use the migration script.
In order to get the password, I need to browser to get one, but it shows that I need license, the license is used by old one now, so I can not get the password from the browser.  
Do you know how to deal with it?
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LVL 21

Expert Comment

by:Mazdajai
ID: 39652862
Do you mean you cannot login in the old box either?
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Author Comment

by:rsp_it
ID: 39667896
I have know why this happened,   because at first the new server can not connect to the intranet, I have forget to assign IP to it.  Now it is solved.
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