Solved

Outlook 2010 Closes/crashes when closing one Email

Posted on 2013-11-15
5
6,141 Views
Last Modified: 2013-12-04
Outlook 2010 (32 bit) closes without warning when the user closes an email. Other emails can be open in the background and these are lost if they are new, or replies to emails. The user doesn't get any warning like "Do you want to save changes", etc

Outlook 2010 has all the updates and has service pack 2 installed. The OS is Windows 7 64 bit.

This is random, but can happen at least twice in one day. but only effects one user.
0
Comment
Question by:swan_solutions
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 39653505
swan_solutions--
Repair Outlook.
1)  Scanpst.exe  
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

2)  From Programs and Features
A. Start | Control Panel|Programs and Features.
B. Click the Office program you want to repair, and then click Change.
C. Click Repair|Continue.
You can choose to Repair only Outlook.
0
 

Author Comment

by:swan_solutions
ID: 39656304
Hi jcimarron,

Sorry I should of said we done the Repair on Office/Outlook now twice for this user. His Outlook Profile is stored as a OST file, so we can't do a scanpst.
0
 

Expert Comment

by:PDIS
ID: 39660353
Did this just start?  I have 5 people that had this issue after the last microsoft update.  For me the solution was to uninstall update for kb2837618
0
 

Accepted Solution

by:
swan_solutions earned 0 total points
ID: 39685089
Hi PDIS,

Sorry for the long delay. We've un-installed the update and rolled back the laptop to an even earlier point in time. We've found out the user had Outlook and the Outlook message set to 'full screen' and when the user was clicking on X (in the upper right), he was actually double clicking and closing the Main Outlook screen as well. It does not explain why Outlook was not prompting for 'do you want to save draft messages', however, having the user use the Outlook message in the Restore Down model has helped.
0
 

Author Closing Comment

by:swan_solutions
ID: 39694994
We've look at the problem with the user and notice how he was working.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question