Solved

Outlook 2010 Closes/crashes when closing one Email

Posted on 2013-11-15
5
5,546 Views
Last Modified: 2013-12-04
Outlook 2010 (32 bit) closes without warning when the user closes an email. Other emails can be open in the background and these are lost if they are new, or replies to emails. The user doesn't get any warning like "Do you want to save changes", etc

Outlook 2010 has all the updates and has service pack 2 installed. The OS is Windows 7 64 bit.

This is random, but can happen at least twice in one day. but only effects one user.
0
Comment
Question by:swan_solutions
  • 3
5 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 39653505
swan_solutions--
Repair Outlook.
1)  Scanpst.exe  
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

2)  From Programs and Features
A. Start | Control Panel|Programs and Features.
B. Click the Office program you want to repair, and then click Change.
C. Click Repair|Continue.
You can choose to Repair only Outlook.
0
 

Author Comment

by:swan_solutions
ID: 39656304
Hi jcimarron,

Sorry I should of said we done the Repair on Office/Outlook now twice for this user. His Outlook Profile is stored as a OST file, so we can't do a scanpst.
0
 

Expert Comment

by:PDIS
ID: 39660353
Did this just start?  I have 5 people that had this issue after the last microsoft update.  For me the solution was to uninstall update for kb2837618
0
 

Accepted Solution

by:
swan_solutions earned 0 total points
ID: 39685089
Hi PDIS,

Sorry for the long delay. We've un-installed the update and rolled back the laptop to an even earlier point in time. We've found out the user had Outlook and the Outlook message set to 'full screen' and when the user was clicking on X (in the upper right), he was actually double clicking and closing the Main Outlook screen as well. It does not explain why Outlook was not prompting for 'do you want to save draft messages', however, having the user use the Outlook message in the Restore Down model has helped.
0
 

Author Closing Comment

by:swan_solutions
ID: 39694994
We've look at the problem with the user and notice how he was working.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now