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Outlook 2010 Closes/crashes when closing one Email

Posted on 2013-11-15
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Last Modified: 2013-12-04
Outlook 2010 (32 bit) closes without warning when the user closes an email. Other emails can be open in the background and these are lost if they are new, or replies to emails. The user doesn't get any warning like "Do you want to save changes", etc

Outlook 2010 has all the updates and has service pack 2 installed. The OS is Windows 7 64 bit.

This is random, but can happen at least twice in one day. but only effects one user.
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Question by:swan_solutions
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Expert Comment

by:jcimarron
ID: 39653505
swan_solutions--
Repair Outlook.
1)  Scanpst.exe  
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

2)  From Programs and Features
A. Start | Control Panel|Programs and Features.
B. Click the Office program you want to repair, and then click Change.
C. Click Repair|Continue.
You can choose to Repair only Outlook.
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Author Comment

by:swan_solutions
ID: 39656304
Hi jcimarron,

Sorry I should of said we done the Repair on Office/Outlook now twice for this user. His Outlook Profile is stored as a OST file, so we can't do a scanpst.
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Expert Comment

by:PDIS
ID: 39660353
Did this just start?  I have 5 people that had this issue after the last microsoft update.  For me the solution was to uninstall update for kb2837618
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Accepted Solution

by:
swan_solutions earned 0 total points
ID: 39685089
Hi PDIS,

Sorry for the long delay. We've un-installed the update and rolled back the laptop to an even earlier point in time. We've found out the user had Outlook and the Outlook message set to 'full screen' and when the user was clicking on X (in the upper right), he was actually double clicking and closing the Main Outlook screen as well. It does not explain why Outlook was not prompting for 'do you want to save draft messages', however, having the user use the Outlook message in the Restore Down model has helped.
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Author Closing Comment

by:swan_solutions
ID: 39694994
We've look at the problem with the user and notice how he was working.
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