iMac 11,2 Problems

Posted on 2013-11-15
Medium Priority
Last Modified: 2016-06-01
I have an iMac 11,2 that I'm trying to repair. It has crashed. Problems I'm experiencing:

-The mac is not recognizing the wireless keyboard, or a usb one.
-I placed a disk in the cd drive, but it is not reading it. I can't change the boot order because of the no keyboard issue.
-Can't remove the o/s disk because the eject button is on the keyboard, which is not responding.

Any thoughts?
Thanks in advance.
Question by:mavcom
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LVL 53

Assisted Solution

strung earned 2000 total points
ID: 39652200
You need to borrow a USB keyboard and mouse. A PC one will work.

You can eject the DVD by holding down the mouse button while booting.

Expert Comment

ID: 39652452
If you use a pc usb keyboard, the windows key acts as the apple (command) key.

Author Comment

ID: 39656308
I realized that I may not have made it clear, but the machine is not booting. Everytime I switch on, after the apple symbol disappears, it gives me a black screen, with alot of numbers and terms, and there is a gray box in the center that says there was an error, and I need to restart.
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LVL 53

Assisted Solution

strung earned 2000 total points
ID: 39656321
That is a kernel panic. It is usually caused by a hardware or driver problem. If you have any external peripherals attached to the computer, try disconnecting them and rebooting.

See here for troubleshooting kernel panics:



Expert Comment

ID: 39659556
sounds like the board is bad and its ready for the trash.
LVL 53

Assisted Solution

strung earned 2000 total points
ID: 39659577
Not necessarily. There are all sorts of other causes of kernel panics-- bad RAM, external peripherals, out-of-date drivers, for instance.

Try the troubleshooting links above before doing anything drastic.

Accepted Solution

mavcom earned 0 total points
ID: 39679027
It appears to be the HDD. We have taken it out and are sourcing an OS installation disk to install on a different drive.

Will let you know the outcome.

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