Solved

iMac 11,2 Problems

Posted on 2013-11-15
9
56 Views
Last Modified: 2016-06-01
I have an iMac 11,2 that I'm trying to repair. It has crashed. Problems I'm experiencing:

-The mac is not recognizing the wireless keyboard, or a usb one.
-I placed a disk in the cd drive, but it is not reading it. I can't change the boot order because of the no keyboard issue.
-Can't remove the o/s disk because the eject button is on the keyboard, which is not responding.

Any thoughts?
Thanks in advance.
0
Comment
Question by:mavcom
9 Comments
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39652200
You need to borrow a USB keyboard and mouse. A PC one will work.

You can eject the DVD by holding down the mouse button while booting.
0
 
LVL 1

Expert Comment

by:EhntilZa
ID: 39652452
If you use a pc usb keyboard, the windows key acts as the apple (command) key.
0
 

Author Comment

by:mavcom
ID: 39656308
I realized that I may not have made it clear, but the machine is not booting. Everytime I switch on, after the apple symbol disappears, it gives me a black screen, with alot of numbers and terms, and there is a gray box in the center that says there was an error, and I need to restart.
0
Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39656321
That is a kernel panic. It is usually caused by a hardware or driver problem. If you have any external peripherals attached to the computer, try disconnecting them and rebooting.

See here for troubleshooting kernel panics:

http://www.thexlab.com/faqs/kernelpanics.html

http://support.apple.com/kb/TS3742
0
 
LVL 7

Expert Comment

by:valmatic
ID: 39659556
sounds like the board is bad and its ready for the trash.
0
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39659577
Not necessarily. There are all sorts of other causes of kernel panics-- bad RAM, external peripherals, out-of-date drivers, for instance.

Try the troubleshooting links above before doing anything drastic.
0
 

Accepted Solution

by:
mavcom earned 0 total points
ID: 39679027
It appears to be the HDD. We have taken it out and are sourcing an OS installation disk to install on a different drive.

Will let you know the outcome.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now