iMac 11,2 Problems

Posted on 2013-11-15
Last Modified: 2016-06-01
I have an iMac 11,2 that I'm trying to repair. It has crashed. Problems I'm experiencing:

-The mac is not recognizing the wireless keyboard, or a usb one.
-I placed a disk in the cd drive, but it is not reading it. I can't change the boot order because of the no keyboard issue.
-Can't remove the o/s disk because the eject button is on the keyboard, which is not responding.

Any thoughts?
Thanks in advance.
Question by:mavcom
LVL 53

Assisted Solution

strung earned 500 total points
ID: 39652200
You need to borrow a USB keyboard and mouse. A PC one will work.

You can eject the DVD by holding down the mouse button while booting.

Expert Comment

ID: 39652452
If you use a pc usb keyboard, the windows key acts as the apple (command) key.

Author Comment

ID: 39656308
I realized that I may not have made it clear, but the machine is not booting. Everytime I switch on, after the apple symbol disappears, it gives me a black screen, with alot of numbers and terms, and there is a gray box in the center that says there was an error, and I need to restart.
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

LVL 53

Assisted Solution

strung earned 500 total points
ID: 39656321
That is a kernel panic. It is usually caused by a hardware or driver problem. If you have any external peripherals attached to the computer, try disconnecting them and rebooting.

See here for troubleshooting kernel panics:

Expert Comment

ID: 39659556
sounds like the board is bad and its ready for the trash.
LVL 53

Assisted Solution

strung earned 500 total points
ID: 39659577
Not necessarily. There are all sorts of other causes of kernel panics-- bad RAM, external peripherals, out-of-date drivers, for instance.

Try the troubleshooting links above before doing anything drastic.

Accepted Solution

mavcom earned 0 total points
ID: 39679027
It appears to be the HDD. We have taken it out and are sourcing an OS installation disk to install on a different drive.

Will let you know the outcome.

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We could spend the next millennium discussing the differences of the Mac and Windows platforms. The next century will continue to have fanatics on both side of the equation and neither side will win the war. However, that’s not why we are here. W…
Upper back Pain: My back hurt for months. Upper back, mostly my neck, spine and across my shoulder blades. I was getting headaches too, that felt like they were caused by tension in my shoulders, but now I feel fine! I'm sharing this hoping someone…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question