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Sage 50 Accounting Could Not Start

Posted on 2013-11-15
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Last Modified: 2013-12-23
Hello,

We recently installed Sage 50 Accounting (US Edition) version 2014 on a Windows 8.1 machine. All was well until recently when we suddenly get this error: Sage 50 Accounting Could not be started. Please try again. If you continue to have problems call customer support."

This program was working properly up until now. The user has rebooted and I have signed in. I am a domain admin and the user is a local admin. Same results on both. The only thing I have found online is instructions to stop the "Database service manager" on the PC and run it again but this hasn't helped. I have tried running compatibility mode without success. The program is running properly on the designated Sage server and on another user's computer (Also running Windows 8.) The user has access to the server and can ping it.

Any help would be appreciated!
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Question by:Tarkisal
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LVL 16

Expert Comment

by:Dirk Mare
ID: 39652898
Restart the services on the sage server..
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LVL 10

Expert Comment

by:Bruce Denney
ID: 39657299
re-install.
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Author Comment

by:Tarkisal
ID: 39659900
I ran a full uninstall and then re-installed. Now I don't get the original error but when the program opens it thinks for a minute and then crashes saying "This program has stopped working." This is different than before which wouldn't even let me open the program. I have rebooted, tried multiple accounts, tried running in compatibility mode. No luck.
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Accepted Solution

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Tarkisal earned 0 total points
ID: 39727588
It turns out the program was crashing because the DNS settings were wrong for the server I was trying to connect to on the Domain Controller. By changing the IP to match the name to the correct IP the program found the server it was trying to connect to and works properly.
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Author Closing Comment

by:Tarkisal
ID: 39735709
The solution was not related to the program but settings on the DC. See reason above.
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