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surface pro 2 came with IE 11, need to downgrade to 10

Hi, I have a customer that need IE 10 installed on their windows 8.1 Surface Pro 2 w pre installed IE 11. Is it possible to downgrade with this setup? They don't have the update IE 11 file to uninstall. I was think install IE 11 again if that's possible and then performing an uninstall. Any advice would be appreciated.

PowerEdgeTech

In Control Panel, Programs and Features, click the link to show Installed Updates, then look for the Internet Explorer 11 update to uninstall. Possible that with 8.1, IE 11 is the operating-system-integrated version (like IE8 on W7 and IE9 on W8) and can't be changed.

Have you tried the Compatibility Settings for the site(s) in question? Tried another browser?

John

I have Windows 8.1 running and you cannot downgrade to IE10. The minimum for Windows 8.1 is IE11.

... Thinkpads_User

ASKER CERTIFIED SOLUTION

McKnife

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snoopaloop

ASKER

Looks like a mess to modify. Maybe I should wait for the developer to make their SaaS EMR IE 11 compatible.

McKnife

A mess? Just look at the structure of the file. You would modify only one line AFAIR.

snoopaloop

ASKER

Can you please clarify completely? I'm not understanding of the link directions.

McKnife

Open the aforementioned file again. A lot of sites are in there and we can add more by editing this file. The compatibility syntax used for each site is a little cryptic however, I have to admit... as always you need know what those settings mean to choose the compatibility mode that suits best. As I don't know your site, I find it hard to assist, too. Is it a public site? Which?

snoopaloop

ASKER

ok, I replaced one the lines for a domain we would never go to in the 10 section with the domain that needs to be compatible. We will see what happens tomorrow.

snoopaloop

ASKER

FYI - IE is acting like I did nothing. Same upgrade issues.

McKnife

I don't think the compatibility mode is faulty. I suppose your syntax is incomplete. How can we proceed? I asked before: is this a public site? Which? Can we try it ourselves?

snoopaloop

ASKER

It's a private site.

snoopaloop

ASKER

is it this section for where I make the edit or addition?>

<domain featureSwitch="overrideXUACompatible:false" versionVector="10" docMode="EmulateIE10" uaString="10">monkeyquest.com</domain>

McKnife

I think so, but I would have to try it myself. So monkeyquest.com is the site?

snoopaloop

ASKER

No monkeyquest is one of the lines that is already in there. I wanted to make sure I was grabbing from the right section.

McKnife

Sorry, without access to at least one site in question, I am unable to further help you.

McKnife

Time to finalize this, I think, as no progress could be made without further details.