Can't create new user profiles Windows 7 Pro upgrade

If the answer is "reinstall Windows 7" I can understand.  But, hope springs eternal:

This has happened on more than one Windows 7 computer that came as an XP "downgrade".  After Windows 7 is installed, the user accounts go haywire.
One is NOT able to create a new user profile.
Unfortunately, I didn't do the Win 7 install so I can't vouch for the exact steps taken.

Today I was working on one of these and discovered:
1) There are multiple login icons that would show at times - for example after having used and logged out from Remote Desktop as usual.  
2) The primary user's password was supposed to be established (i.e. nonblank) but is apparently blank as "Create a password" shows up in Control Panel / User Accounts for this account.
2) I tried to login using Windows Remote Desktop and NO password worked.  Not the recorded one and not [blank].
3) We tried to set up a new user profile locally and all that shows up is a blank dialog window.  No options to select, etc.
4) I could log in with "adm" user and our password for that one using Remote Desktop.

It would be nice to know how to just fix this without reinstalling Windows.
LVL 27
Fred MarshallPrincipalAsked:
Who is Participating?
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
There are two things you can try.

1. Run System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test. This fixes system files and might help.

2. Run Repair Install for Windows 7. This should work if SFC does not. Here is a Seven Forums Tutorial for Repair Install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

... Thinkpads_User
0
 
JohnBusiness Consultant (Owner)Commented:
@fmarshall - Thanks, and I was happy to help.

.... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.