?
Solved

Can't create new user profiles Windows 7 Pro upgrade

Posted on 2013-11-15
2
Medium Priority
?
439 Views
Last Modified: 2013-11-23
If the answer is "reinstall Windows 7" I can understand.  But, hope springs eternal:

This has happened on more than one Windows 7 computer that came as an XP "downgrade".  After Windows 7 is installed, the user accounts go haywire.
One is NOT able to create a new user profile.
Unfortunately, I didn't do the Win 7 install so I can't vouch for the exact steps taken.

Today I was working on one of these and discovered:
1) There are multiple login icons that would show at times - for example after having used and logged out from Remote Desktop as usual.  
2) The primary user's password was supposed to be established (i.e. nonblank) but is apparently blank as "Create a password" shows up in Control Panel / User Accounts for this account.
2) I tried to login using Windows Remote Desktop and NO password worked.  Not the recorded one and not [blank].
3) We tried to set up a new user profile locally and all that shows up is a blank dialog window.  No options to select, etc.
4) I could log in with "adm" user and our password for that one using Remote Desktop.

It would be nice to know how to just fix this without reinstalling Windows.
0
Comment
Question by:Fred Marshall
  • 2
2 Comments
 
LVL 99

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 39652720
There are two things you can try.

1. Run System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test. This fixes system files and might help.

2. Run Repair Install for Windows 7. This should work if SFC does not. Here is a Seven Forums Tutorial for Repair Install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

... Thinkpads_User
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 39672150
@fmarshall - Thanks, and I was happy to help.

.... Thinkpads_User
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses
Course of the Month14 days, 22 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question