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Mail For Exchange does not work on my second E72

Posted on 2013-11-15
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Last Modified: 2013-11-17
hi Folks

i just got my second E72 and the first thing do after upgrading the firmware was to configure my Gmail account with Mail For Exchange (MFE). unfortunately, this common task was always failed due to following error (as shown in the attachment):

Mail For Exchange

Your account does not have the permission to synchronise with current settings. Contact your administrator.

Nokia E72 - Mail for Exchange error
as the result, no any email could be downloaded.
 
i have made sure that all settings were the exact same as those on my first E72. it should not be a network issue, as i could configure the other email accounts with no any problem.

i thought it might be a license issue that only one handset can be associated with the Gmail account, so i removed MFE from the first E72 and reconfigured everything on the second E72. it did not help at all.

it should not be a server side issue too, as i could sucessfullyy re-add MFE on the first E72, and it has no problem after reconfigured. all emails could be downloaded in a few minutes.

all E72 have been updated to the latest firmware which is 091.004.C00.01.

what's the problem here? can I enable MFE on multiple E72s for the same Gamil account?

thanks heaps
bbao
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Question by:bbao
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btdownloads7 earned 500 total points
ID: 39652888
Gmail doesn't allow connecting using Exchange ActiveSync anymore. They disabled that functionality around January of 2013. Any devices that were already syncing that way are grandfathered in, but if the account has to be set up from scratch, they are not allowing it.

The only way to set up Gmail is using IMAP, and you can set up contacts sync using CardDav, and calendar using CalDAV. Alhough I'm not sure if the E72 supports CardDav or CalDAV.
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by:bbao
ID: 39652936
thanks for your reply.

are you able to provide me a Google link regarding their policy you mentioned above please? just want to do some research on the policy in details.

additionally, do you have any idea about how Google uniquely determine which handset is allowed to access? IMEI?

the IMEI number in my understanding should be visible to and accessed by the mobile operator to address each handset at Physical Link Layer. Gmail as an email service running on TCP/IP Network Layer (L3), how can they know which handset the mobile user is using? Am I correct?

cheers,
bbao
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LVL 14

Expert Comment

by:btdownloads7
ID: 39653326
They don't track the device, so it has nothing to do with the IMEI. They track existing ActiveSync connections, and only allow those. Even if you had ben grandfathered into using it, if you delete the account, and then try to add it on the same device, you wouldn't be able to.

And I don't have a link to Google "policy" per se, but it was widely reported last year, so if you do a Google search about it, you'll get a multitide of  results. Here's one of those: http://www.theverge.com/2012/12/14/3767626/google-dropping-google-sync-exchange-support-for-gmail-calendar-and
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LVL 37

Author Comment

by:bbao
ID: 39653415
> They track existing ActiveSync connections, and only allow those.

i thought they should be tracking email accounts, but seems not as the same Gmail account can't be used on other devices.

> Even if you had ben grandfathered into using it, if you delete the account, and then try to add it on the same device, you wouldn't be able to.

actually not. as i mentioned above, i removed MFE from the 1st E72 for testing with the 2nd E72, then re-added MFE on the 1st E72 with no any problem. it is still working well on the 1st E72.
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LVL 37

Author Closing Comment

by:bbao
ID: 39653430
from the links jumped from your given page, i found this on Google's site:

Google Sync for Nokia S60: Google Sync for Nokia S60 will no longer be supported by Google on January 30, 2013. If you have an older Nokia device, check to see if you are syncing with Google via Mail for Exchange on your device. If so, we recommend you consult Nokia’s Support Site for how to sync with Google on your device.
https://support.google.com/a/answer/2716936?hl=en

MFE is not officially support, this however has explained why MFE on my 2nd E72 does not work. but the interesting thing is it does work on my 1st E72.

again, i am still curious about how Google tracks the MFE devices...
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Expert Comment

by:btdownloads7
ID: 39653441
In that case, it sounds like the server is tracking the individual devices, and not just connections. But that doesn't mean that Google has access to your IMEI.

Any server has to be able to uniquely identify every device that connects to it, and there are a multitude of citeria that can be used (or combined) to identify your phone.
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Author Comment

by:bbao
ID: 39653460
> a multitude of citeria that can be used (or combined) to identify your phone.

for example, email address + what?
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Expert Comment

by:btdownloads7
ID: 39653466
I don't know what Nokia uses, but both Andoids and Iphones have a specific unique ID for apps to use. The OS has to have something like that for any app that needs to connect ot any server. Otherwise, how would the server be able to distinguish between different devices?

It could be as simple as a hash of the IMEI, that way it's still unique, but nobody actually gets your IMEI.
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LVL 37

Author Comment

by:bbao
ID: 39654116
> both Andoids and Iphones have a specific unique ID for apps to use.

do you mean the application ID that is used to access web services from an authorised app? something like this below?

https://developers.google.com/chrome/web-store/docs/publish#appId

if so, the ID is unique per application, not per user. it seems not the ID to locate my handset.
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Expert Comment

by:btdownloads7
ID: 39654147
No, this has nothing to do with Gmail. The Android OS (just like iOS) provides a unique ID for the device that any app can use.
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LVL 37

Author Comment

by:bbao
ID: 39654189
> The Android OS (just like iOS) provides a unique ID for the device that any app can use.

interesting. if the OS (Android or iOS) on the device has been reinstalled or the firmware has been re-flashed, will the unique ID be changed?

thanks for your help.
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Expert Comment

by:btdownloads7
ID: 39654494
On the iPhone, I think it stays the same. On Android, it stays the same if you just wipe it to factory settings. It changes if you flash a different ROM.
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by:bbao
ID: 39655446
thanks for your continued help.
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