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James CoatsFlag for United States of America

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Robo Form update killed thumb drive

I was updating my Robo Form app and my thumb drive is where the Robo Form app is located.

Once Robo Form was updated the thumb drive immediately gave an error:

"You need to format the disk in drive J: before you can use it. Do you want to format it?"

All of my passwords are now gone. I had a paper print out and most of them have been recovered that way. Some I am still missing.

Robo Form sync was blank on their server which before was correctly backed up. They are no help and state this has never happened before. Everything worked before the update.

Is there a way to hack into my thumb drive? Every time I click on the drive or plug it in I get the error above.
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You can try some file recovery programs on it. There are several good one to choose from, but I usually start with these:

Recuva (fairly easy to use, but can take a while)
http://www.recuva.com/
It does not need to be installed, and can be run from a USB.

PhotoRec (really good, but kind of "geeky" to use)
http://www.cgsecurity.org/wiki/PhotoRec
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You really need to stop everything and contact the vendor.  I have got to believe this problem has happened before and they have a fix.
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ASKER

Just tried the "Recuva" it ran but the thumb drive would just give the same error when it ran. It still want to reformat the drive.

Tried PhotoRec it ran but had an error that said:

"This program can't start because cygwin1.dll is missing from your computer. Try reinstalling the program to fix this problem"

I've tried to reinstall but get the same error.

The thumb drive is a Kingston and I have submitted the issue to them.
hmmmm... that doesn't sound good.
I hope Kingston can help.  {crossing fingers}
ASKER CERTIFIED SOLUTION
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David
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I guess I'll wait for Kingston's "Go pound sand" and in the mean time I'll look at 24hourdata.com
Kingston won't tell you to pound sand, they'll gladly replace the unit.  But they do not do recovery.  It is just that simple.
This is the best. I just checked and they now start @ $500.00 I guess I'll just pay the price for not doing a better job of backing first.