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iTunes cannot read the contents of the iPod [Touch 5g] “Dark Matter”

Posted on 2013-11-16
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Last Modified: 2013-11-19
“iTunes cannot read the contents of the iPod [Touch 5g] “Dark Matter”. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory Settings.”

Clicked OK:

“The software required for communication with the iPod is not installed correctly, and you must manually eject the iPod before each disconnect. Please reinstall iTunes [11] to install the iPod’s software.”

Clicked OK:

iPod Touch [iOS 7.0.4] is under devices. ‘Restore iPod…’ is only option.

I assume ‘factory settings’ means all Apps/Music etc deleted. I have current iTunes backup of Dark Matter, but not listed. iPod Touch seems to work OK except for empty playlists which started this process.

1. How to reinstall iTunes 11 [http://www.apple.com/itunes/download/?]?
2. How to restore iPod Touch from backup? Maybe no if 1. true?
3. If 1 is no-go Can I copy Apps from iTunes to Dark Matter? iTunes Music OK. All else [Notes, Contacts] in iCloud

This all started when iTunes 11 / OSX Mavericks booted and iTunes would not start and had to use power down reboot.

Ejected iPod Touch awaiting response to this query…
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Question by:MARSPATH
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Assisted Solution

by:akahan
akahan earned 500 total points
ID: 39655048
You can download and reinstall iTunes 11 at http://www.apple.com/itunes/download/

The backup contains settings, but not music.  Hopefully your music is on your PC.

So you'd restore the iTouch to factory settings, restore the settings from the iCloud backup (assuming you have it set to back up to iCloud, which would be a possible reason that you see no backup on the PC), and then sync to copy your music from the PC to the ipod.
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Author Comment

by:MARSPATH
ID: 39655229
>>The backup contains settings, but not music.  Hopefully your music is on your PC.

How about Apps - still there from other ios devices?

>>>>>>>>>>>
The plot thickens,,,

iTunes is not the problem. I was able to update 2 iPhones (5s & 4s [used as iPod]) with no difficulty.

Same issue with iTunes on WIN 7 Pro PC - this is where copy of iTunes music is. 95% of this music is copies of my CDs/Tapes.

Yes, I do have copy of music library on PC.  Also have MacBook Pro (circa 2011) that I will use for reformatting iPod 5g, as I use the MacBook for experimenting anyway. Then restore music from PC.

Sound OK?

Folks complain about Windows, but OSX can be troublesome at times. This and other minor issues began after upgrading to Mavericks. I am most comfortable with windows - I use WIN 7 Pro and 8.1. iOS is another matter altogether.
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Accepted Solution

by:
akahan earned 500 total points
ID: 39655236
If you format the iPod using the Mac, the PC won't be able to talk to it.  That may be your problem.

You can always re-download the apps.  Once you've paid for them, they are yours, and you can download them as many times as you want, so long as you log into the iTunes store on the same account you used when you bought the apps in the first place.
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Author Comment

by:MARSPATH
ID: 39657734
The plot thickens...Even More...

So now it works! ITunes 11 recognizes the iPod Touch 'Dark Matter' and its contents.

What did I do? Nothing, Nada, Zip, Zero, Zilch.

Well, I did backup the iPod contents (Music & Photos) with Syncios to PC; earlier backup still in PC iTunes 11.  

For me, the jury is still out. I need to see if I can restore few playlist contents.

I'll check in later...
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Author Closing Comment

by:MARSPATH
ID: 39660607
All is well. I rebuilt the playlists from iTunes 11 with MacMini and everything seems to work OK with iPod Touch 5g. Thanks to you and the magic of Mavericks and iTunes.
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LVL 26

Expert Comment

by:akahan
ID: 39660781
Great!  I'm glad to hear you problems are behind you!
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