Some emails are not recieve

Posted on 2013-11-16
Medium Priority
Last Modified: 2013-11-21

I receive every day about 100 mails from some user and 1-5 emails on each day are not received, I tried everything I know, I don't see that the emails are not released from the queue viewer and the sender not getting any mail that isn't delivered.
My server use Exchange 2013.

Any suggestion how to check where this emails are disappeared?
Question by:compx_it
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 39654171
-Have you checked the DNS and trace route to see if hits the exchange
-If externally missing, then domain lookup

Author Comment

ID: 39654175
The Exchange works fine only from one sender there is missing mails (Not all).

Expert Comment

ID: 39654185
-Does that sender internally or externally?
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 39654187
Externally, I'm getting from this sender about 100 mails on the day, only few mails are not receiving (About 1-5)

Expert Comment

ID: 39654208
What SPAM software are you using? could be pick up by SPAM filter.

Author Comment

ID: 39654253
For now we don't have SPAM FILTER
LVL 12

Accepted Solution

Md. Mojahid earned 1000 total points
ID: 39655453
If you are using forefront may have to add you that that domain and recipient on white list.
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39657830
How do you know they aren't being received?
If you look in message tracking, that will show you what messages Exchange received and what it did with them. If they were not received by Exchange then the problem is most likely out of your control.
However do check you only have one DNS record - and it is pointing to your server.


Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses
Course of the Month11 days, 9 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question