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Exchange 2013, outlook clients will not connect

Posted on 2013-11-17
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Last Modified: 2013-11-23
Hi

 

I have migrated from Exchange 2010 to Exchange 2013 and moved a mailbox

 

I can access the mailbox using OWA and all email flow is working fine

 

However I cannot get a outlook client to connect to this mailbox.  It says either server name or mailbox name is incorrect

 

The Exchange 2010 server is on SP3 and the Exchange 2013 server has been installed using CU2

 

There was no errors on setup shown

 

Has anyone else come across this, the outlook clients I have tried is Outlook 2007 SP3 and Outlook 2013

 

Thanks
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Question by:micross
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4 Comments
 
LVL 37

Expert Comment

by:Mahesh
ID: 39654266
Check If encryption is enabled on RPCClientaccess (CAS) servers.

Get-RpcClientAccess –Server Exchange_server_name | fl

If –EncryptionRequired parameter is set to $True, then you may face issues with Outlook 2003 \ 2007 email clients
You need to set above parameter to $false

Check below article
http://support.microsoft.com/kb/2006508
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39657833
Outlook 2013 should work fine.
Check the host name that you have assigned to Outlook Anywhere is correct, resolves internally and is on the SSL certificate.
Does Autodiscover work? That is vital in Exchange 2013.
Did the move request complete successfully?

Simon.
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Accepted Solution

by:
micross earned 0 total points
ID: 39658583
Hi

It was a problem with the certificates, had to recreate the certificates and make sure they were installed on the PCs connecting to server.  This resolved all the issues being experienced
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Author Closing Comment

by:micross
ID: 39671159
Dealt with by Microsoft support
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