I need suggestions on how if possible to fix a computer running Windows 2000. My friend recently changed over from dial up to DSL. The problem consists of his not being able to download anything from anywhere on line. He has Avast 5 running and it does update, as does Spybot updates, but nothing else will. He can surf the net, but when he wants to download any software, the dialog box opens, says it is downloading, but nothing appears in it nor is it Saved to his download file.
In Device Manager under Network, there are two unknown devices listed with a yellow exclamation point, and when I tried to uninstall them I am told I can't as they might be used for boot up. I had uninstalled a total of 15 unknown devices prior to this, leaving the 2 that it won't let me uninstall. His Ethernet connection is okay and there is also one listed being from PC Tools.
He had an Event ID 7001 which MS still has info for and when I checked it, this was enabled as it should be. Appreciate it if anyone has any suggestions or ideas on how to fix this if it is possible. This problem began right after changing over from dial up to DSL. There are two programs that won't uninstall either from the software program he used from dial up.
I don't have access to the computer but any suggestions I will try when I go to see my friend. Thanks in advance for any help.