kengreg
asked on
Mavericks, Outlook 2011, IMAP, Sleep
Hello EE,
I setup a user on a brand new MacBook Pro running OS X Mavericks and Office 2011. The Outlook identity is connected to an IMAP account for business. I installed the latest Office 2011 updates for version 14.x.x.
In addition to Outlook, I configured the Mac Mail app. Mail is primarily being used for a personal account, but also I added the business account (as a backup).
When the user wakes the machine from sleep Mac Mail resumes operations, but Outlook 2011 does not resume operations. The app just shows the previously downloaded messages.
I'm glad I added the business account to Mac Mail. The user has temporarily agreed to use Mail. Unfortunately he needs to use contacts and calendars in Outlook. The user expects Outlook to wake up with the rest of the OS and retrieve mail quickly.
There are no error messages from Outlook; it's simply not checking for mail. The app must be closed and re-opened to function normally.
Any advice would be appreciated.
Thanks,
-KG
I setup a user on a brand new MacBook Pro running OS X Mavericks and Office 2011. The Outlook identity is connected to an IMAP account for business. I installed the latest Office 2011 updates for version 14.x.x.
In addition to Outlook, I configured the Mac Mail app. Mail is primarily being used for a personal account, but also I added the business account (as a backup).
When the user wakes the machine from sleep Mac Mail resumes operations, but Outlook 2011 does not resume operations. The app just shows the previously downloaded messages.
I'm glad I added the business account to Mac Mail. The user has temporarily agreed to use Mail. Unfortunately he needs to use contacts and calendars in Outlook. The user expects Outlook to wake up with the rest of the OS and retrieve mail quickly.
There are no error messages from Outlook; it's simply not checking for mail. The app must be closed and re-opened to function normally.
Any advice would be appreciated.
Thanks,
-KG
SOLUTION
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ASKER
Okay, I'll lower the bar on this question. Does Apple have a return policy?
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ASKER
Technodweeb,
Many end users could have found the right combination with advice over the phone or one short visit from IT. This user was too high profile and and too busy to wait for a solution. I'll award points for your logic.
KG
Many end users could have found the right combination with advice over the phone or one short visit from IT. This user was too high profile and and too busy to wait for a solution. I'll award points for your logic.
KG
ASKER
Technodweeb provided some very sage advice.
The end user opted to return the MacBook Pro. The Apple Store provided shipping labels over email. Apple's response was immediate and unconditional. We were within a couple weeks of the original shipment.
The end user opted to return the MacBook Pro. The Apple Store provided shipping labels over email. Apple's response was immediate and unconditional. We were within a couple weeks of the original shipment.
ASKER
I'll award half points to the first expert to correctly explain the Apple Store return policy.
-KG