Mavericks, Outlook 2011, IMAP, Sleep
Posted on 2013-11-17
I setup a user on a brand new MacBook Pro running OS X Mavericks and Office 2011. The Outlook identity is connected to an IMAP account for business. I installed the latest Office 2011 updates for version 14.x.x.
In addition to Outlook, I configured the Mac Mail app. Mail is primarily being used for a personal account, but also I added the business account (as a backup).
When the user wakes the machine from sleep Mac Mail resumes operations, but Outlook 2011 does not resume operations. The app just shows the previously downloaded messages.
I'm glad I added the business account to Mac Mail. The user has temporarily agreed to use Mail. Unfortunately he needs to use contacts and calendars in Outlook. The user expects Outlook to wake up with the rest of the OS and retrieve mail quickly.
There are no error messages from Outlook; it's simply not checking for mail. The app must be closed and re-opened to function normally.
Any advice would be appreciated.