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Body of emails missing

Posted on 2013-11-17
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Last Modified: 2013-11-27
I use Exchange Online, and have started having a very strange problem.  On about 1 out of 20 emails, the body is completely blank.  Usually, it is just a normal text based email, no graphics.  Even more strange, sometimes I'll have an email in my in box that comes through fine, but when I go to look at it later, the body is blank.

I have a desktop with Outlook 2010 and MS Security Essentials, a laptop with Outlook 2013 and AVG Free and a Droid phone using Exchange Active Sync. I can't pinpoint which one might be at fault, but if I had to guess, my feeling is it's the laptop; I say that because occasionally when I open Outlook on it, it says it's updating folders that I know have not changed at all since the last time I opened it.

When I have one of the emails with no body, there is also no body when I check it on OWA.

Has anyone else run into this?
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Question by:tmckinney01
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Expert Comment

by:Will Szymkowski
ID: 39655321
Do you have any type of spam filter appliance? The emails that you are receiving are they from internal or external users? Are they always from the same users?

Will.
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Author Comment

by:tmckinney01
ID: 39655326
Well, like I said, it's Exchange online, so whatever MS uses for antispam.  I have been using Exchange Online for a couple years and this problem just started a few weeks ago.  I don't have any other internal users, so it is happening with external users.
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 39655330
Can you create a new mailbox and test this out? Have you tried to disable your MS Security Essentials? Also do you have AVG anti-virus? There are a lot of fourms out there that are stating that AVG can be the culprit if it is installed on your machine.

Will.
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Accepted Solution

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tmckinney01 earned 0 total points
ID: 39668804
I turned of cache mode on the Outlook 2013 and the issue went away.
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Author Closing Comment

by:tmckinney01
ID: 39680222
It was a solution not mentioned by the experts.
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