Solved

Body of emails missing

Posted on 2013-11-17
5
286 Views
Last Modified: 2013-11-27
I use Exchange Online, and have started having a very strange problem.  On about 1 out of 20 emails, the body is completely blank.  Usually, it is just a normal text based email, no graphics.  Even more strange, sometimes I'll have an email in my in box that comes through fine, but when I go to look at it later, the body is blank.

I have a desktop with Outlook 2010 and MS Security Essentials, a laptop with Outlook 2013 and AVG Free and a Droid phone using Exchange Active Sync. I can't pinpoint which one might be at fault, but if I had to guess, my feeling is it's the laptop; I say that because occasionally when I open Outlook on it, it says it's updating folders that I know have not changed at all since the last time I opened it.

When I have one of the emails with no body, there is also no body when I check it on OWA.

Has anyone else run into this?
0
Comment
Question by:tmckinney01
  • 3
  • 2
5 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
Comment Utility
Do you have any type of spam filter appliance? The emails that you are receiving are they from internal or external users? Are they always from the same users?

Will.
0
 

Author Comment

by:tmckinney01
Comment Utility
Well, like I said, it's Exchange online, so whatever MS uses for antispam.  I have been using Exchange Online for a couple years and this problem just started a few weeks ago.  I don't have any other internal users, so it is happening with external users.
0
 
LVL 53

Expert Comment

by:Will Szymkowski
Comment Utility
Can you create a new mailbox and test this out? Have you tried to disable your MS Security Essentials? Also do you have AVG anti-virus? There are a lot of fourms out there that are stating that AVG can be the culprit if it is installed on your machine.

Will.
0
 

Accepted Solution

by:
tmckinney01 earned 0 total points
Comment Utility
I turned of cache mode on the Outlook 2013 and the issue went away.
0
 

Author Closing Comment

by:tmckinney01
Comment Utility
It was a solution not mentioned by the experts.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now