Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010 email missing

Posted on 2013-11-17
12
Medium Priority
?
244 Views
Last Modified: 2013-12-25
Dear Expert,

we found out that all users in our organization having this problem, email at outlook 2010 only start show from 1st of NOV, email before that somehow didn't show up, but when we login webmail, it also show that the email before 1st of NOV is missing as well, when I try use the search, try to get some old email, the email is still there.

Why I know what is going on ?

Thanks
0
Comment
Question by:patcheah
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
  • 2
12 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39655355
If it is not in your main Outlook file and not in OWA but show up in a search, it has probably been Archived. Open Outlook, Options, Advanced, Archive Options and see (a) if Archive is enabled and (b) where it is.

Once you know where it is, you can open the Archive in Outlook and see the mail you thought might be missing.

... Thinkpads_User
0
 

Author Comment

by:patcheah
ID: 39655365
Hi ThinkPads_ User,

the archive in outlook is disable, when I open owa, the last page show nov only, I cant view my email older than nov, but when I use search in owa, it able to find the email.

Any advise?

Thanks
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39655369
Something must have gone wrong with your Exchange email file. That is not Outlook, and since Archiving is disabled, then the issue must be with Exchange.

Someone here may be able to help with Exchange, but you probably should call Microsoft Server Support.

... Thinkpads_User
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39655371
What is your Exchange Server Version?  Did you try to recover emails from the server?
0
 

Author Comment

by:patcheah
ID: 39655384
Exchange 2010, I just tried the recovery deleted item in outlook, it didn't show any email at October.

Btw, some corrections here, I mention earlier I able to search the October email at owa, actually, it able to search the email at sub folder, but not inbox, it means the email is really missing.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39655386
You say this issue is for ALL users so you should get Microsoft to see if the Exchange file can be fixed.

I might ask if users are using Rules that might be deleting mail (that has certainly happened), but do ALL users use the same Rules?

.... Thinkpads_User
0
 

Author Comment

by:patcheah
ID: 39655387
okay... just found the email in Recover Deleted Item, why is this happened? it happends to all users
0
 
LVL 98

Accepted Solution

by:
John Hurst earned 1000 total points
ID: 39655389
Are they all using the same Rules?  That now seems likely as ALL users had their email deleted.

... Thinkpads_User
0
 

Author Comment

by:patcheah
ID: 39655607
Something weird is, the emails is all back. We didn't do anything at all.

:S
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39656103
Something changed in your Exchange Server or in the common Rules.  Did you restart the Server or Exchange?  It is not an Outlook issue.

... Thinkpads_User
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39656690
Do you have a retention policy set?
0
 

Author Comment

by:patcheah
ID: 39739691
no retention period.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question