Solved

Can't connect to Hotmail from Outlook and iOS after password change

Posted on 2013-11-18
4
3,246 Views
Last Modified: 2013-12-01
I recently changed my Hotmail password and can successfully connect to Hotmail via the hotmail.com website itself.

However, prior to this I was also accessing my Hotmail account through Outlook 2013 and also through iOS on my iPhone 5.  Now, both of these cannot successfully log in to Hotmail saying that the password is incorrect.

In Outlook, I have tried removing the Hotmail account altogether and adding it back in but it still cannot log in.  I have tried a similar thing on my iPhone to no avail.

Curiously, neither Outlook or iOS can connect using the old password either.

How can I get Outlook and iOS to log into Hotmail again?
0
Comment
Question by:KhaiPi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 7

Expert Comment

by:Lounge Fox
ID: 39659758
Try this remove the accounts from both Outlook and Hotmail.  Next shut the phone down, completely power off.  Wait a minute.  Restart phone. Reload Hotmail with new password.   Since the upgrade it seems that at times when making changes we have to shut the phone down to activate like you do on a PC.
0
 
LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 39677314
Can you connect using Safari browser on the iPhone? Are you using the same url for Outlook and iPhone mail?
0
 

Accepted Solution

by:
KhaiPi earned 0 total points
ID: 39680072
I have discovered that this was being caused by me activating 2-step verification on my Hotmail account.  Once activated, the actual Hotmail password only works on the Hotmail site itself and all other applications need "special" passwords which can be generated in the account settings of Hotmail.  I generated such a password for Outlook and one for iOS and I can now connect both to my Hotmail account.

I will now accept my own comment as the solution :-)
0
 

Author Closing Comment

by:KhaiPi
ID: 39687960
See my last comment.
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question