Error Upgrade Exchange 2010 SP1 to SP3

Hello Experts

I tried to update an Exchange Server 2010 SP1 to SP3. I know that it is not necesary to install SP2 before SP3. But if i try to do that it also comes to the same error.

At the Requirements check the error messages are: the Hub-Transport Role ist not installed  and the Mailbox Role ist not installed ( but of course they are installed )

the exchange setup log ist not healpfull at this point. the last entry is:
[REQUIRED] the Mailbox Role ist not installed.
[1] Ending processing test-setuphealth

can you help me to resolve die problem?

Who is Participating?
deibelAuthor Commented:
i have setup the server from scratch und did a recovery installation of the exchange server. after that i could install sp3.
can you provide the full error message
deibelAuthor Commented:
the hub transport server role is not installed on this computer.
the mailbox server role is not installed on this computer.
this is translated from german.
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Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
are you running the installation package as administrator?
deibelAuthor Commented:
Antonio VargasMicrosoft Senior Cloud ConsultantCommented:
I had a similar error in the past but haven't documented. try the fix on the bottom on the page:

it should be able to sort your problem
deibelAuthor Commented:
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