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kengreg

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Windows 8.1 not waking up

Hello EE,

Windows 8 ran perfectly on this old HP notebook, but Windows 8.1 is unable to wake from sleep or hibernation.  I simply get a black screen.

Several discussion groups are pointing to drivers.  Users have fixed hibernation problems by updating device drivers.

The HP support site stops issuing drivers for this model at Windows 7, so I can't rely on HP.

My ATI graphics card already had the latest.  My Intel NIC is up-to-date as well. I downloaded newer packages from both companies, but the underlying drivers haven't changed.  I took what I could get from Windows Update for the audio driver.

I can shutdown the laptop after every use, but that takes a great deal of time by today's standards.  I may have to reinstal Windows 8 and decline the 8.1 update.

I'm assuming that sleep is easier to achieve than a full hibernation.  If can't have both, then I'll take just one.

Thanks,
KG
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aadih
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Workaround: Disable sleep and hibernation until you sort out the drivers issues.
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John
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Try to uninstall all drivers and let Windows 8.1 pick up the default drivers. That should fix it. Else try to install latest Intel Chipset driver from the downloadcenter.intel.com website and the latest beta drivers from AMD website. Also see if uninstalling the Antivirus/Firewall software fixes it.
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kengreg

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Here's a question for mysticaldan.  Are all drivers safe to remove?  I'm concerned about bricking the install after removing something for the system board.
I do not uninstall all drivers at the same time. I work through the driver list and replace all the ones I can. That causes fewer problems.  You need to upgrade the power driver if you can.

... Thinkpads_User
REmoving the drivers is fine and safe. If in doubt create a Restore point first just to be safe. Subsequently uninstall all the drivers > Reboot > Let windows install all the drivers (most of them will be the default Win 8.1 drivers) > Reboot again and then check. Uninstalling the Antivirus is the next step > Reboot and check.

There are quite a few drivers which have issues with Windows 8.1 but the default Win 8.1 drivers seem to work fine. So either work with those while newer stable drivers come or go back to windows 8.

Dan
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Okay, I created a System Restore point, but I didn't use it. I felt better just having it.

Then, I spent over an hour uninstalling drivers and restarting, but there was nothing explicitly labeled for "Power".

I re-installed Windows 8. The hibernate/sleep worked immediately.  I'm using default drivers from the Win8 DVD.

It was time consuming, but necessary.  

Thanks for all of the feedback. I'll try to find a fair way to divide up points.
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I re-installed Windows 8
@kengreg - Thanks for the update and I was happy to help you.

.... Thinkpads_User
Great. You fixed it. :-)