Solved

Apple Remote Desktop issue

Posted on 2013-11-18
4
2,492 Views
Last Modified: 2013-11-19
I have been using Apple Remote Desktop 3.6.2 on a Mac running OS X 10.7.4 to connect to clients running 10.6.8 in our mac lab. Clients are running ARD 3.5.3. However a while back i upgraded that mac from 10.7 to Mavericks. When i did that, i also had to update ARD to 3.7.

Since then i am having issues connecting to the clients. I can connect to the mac and log in, but then it immediately disconnects me and when i try to re-connect it gives me a connection error that says "Connection failed to 'computer name'.  The software on the remote computer appears to be incompatible with this version of Screen Sharing".

Upgrading the lab computers at this time is out of the question.

Thanks!
0
Comment
Question by:jwcchelpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 7

Accepted Solution

by:
valmatic earned 500 total points
ID: 39657110
0
 

Author Comment

by:jwcchelpdesk
ID: 39657410
I remember reading one of those discussions earlier this morning. So, pretty much it sounds like i will have to find a way to downgrade from Mavericks to 10.7.4 without having Time Machine enabled.
0
 
LVL 7

Assisted Solution

by:valmatic
valmatic earned 500 total points
ID: 39659539
last time i talked to apple they said they are working on a patch and to check for software updates daily. They sound like Microsoft now!
0
 

Author Comment

by:jwcchelpdesk
ID: 39659720
Thanks, will be checking software updates more often. And they definitely sound like Microsoft now... :)
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question