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Apple Remote Desktop issue

Posted on 2013-11-18
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Last Modified: 2013-11-19
I have been using Apple Remote Desktop 3.6.2 on a Mac running OS X 10.7.4 to connect to clients running 10.6.8 in our mac lab. Clients are running ARD 3.5.3. However a while back i upgraded that mac from 10.7 to Mavericks. When i did that, i also had to update ARD to 3.7.

Since then i am having issues connecting to the clients. I can connect to the mac and log in, but then it immediately disconnects me and when i try to re-connect it gives me a connection error that says "Connection failed to 'computer name'.  The software on the remote computer appears to be incompatible with this version of Screen Sharing".

Upgrading the lab computers at this time is out of the question.

Thanks!
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Question by:jwcchelpdesk
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valmatic earned 500 total points
ID: 39657110
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by:jwcchelpdesk
ID: 39657410
I remember reading one of those discussions earlier this morning. So, pretty much it sounds like i will have to find a way to downgrade from Mavericks to 10.7.4 without having Time Machine enabled.
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by:valmatic
valmatic earned 500 total points
ID: 39659539
last time i talked to apple they said they are working on a patch and to check for software updates daily. They sound like Microsoft now!
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Author Comment

by:jwcchelpdesk
ID: 39659720
Thanks, will be checking software updates more often. And they definitely sound like Microsoft now... :)
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