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iPhone 5s

Posted on 2013-11-18
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Last Modified: 2013-11-18
Having trouble with a new iPhone 5s.  Set it up two weeks ago.  User came in today and gets the following message on his machine when he tries to connect phone to his computer:   iTunes could not connect to the iPhone because it is locked with a passcode.  You mus enter your passcode on the iPhone before it can be used with iTunes.

His passcode is entered and working fine.  We choose trust when we connect to the computer.  

What am I missing?
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Question by:jplack07
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valmatic earned 2000 total points
ID: 39657193
I would disable it. Then plug into itunes. After it syncs and is happy leave the phone plugged in and setup the passcode again. Then when it is done sync again. Unplug wait a minute and try again. This way itunes learns the code from scratch. Make sure you have the latest version 11 is very buggy.
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Author Closing Comment

by:jplack07
ID: 39657973
Thank you.  This worked.  I removed the passcode, updated the iTunes software, then restarted.  All was fine after that.  Appreciate the help.
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