Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

iPhone 5s

Posted on 2013-11-18
2
Medium Priority
?
389 Views
Last Modified: 2013-11-18
Having trouble with a new iPhone 5s.  Set it up two weeks ago.  User came in today and gets the following message on his machine when he tries to connect phone to his computer:   iTunes could not connect to the iPhone because it is locked with a passcode.  You mus enter your passcode on the iPhone before it can be used with iTunes.

His passcode is entered and working fine.  We choose trust when we connect to the computer.  

What am I missing?
0
Comment
Question by:jplack07
2 Comments
 
LVL 7

Accepted Solution

by:
valmatic earned 2000 total points
ID: 39657193
I would disable it. Then plug into itunes. After it syncs and is happy leave the phone plugged in and setup the passcode again. Then when it is done sync again. Unplug wait a minute and try again. This way itunes learns the code from scratch. Make sure you have the latest version 11 is very buggy.
0
 

Author Closing Comment

by:jplack07
ID: 39657973
Thank you.  This worked.  I removed the passcode, updated the iTunes software, then restarted.  All was fine after that.  Appreciate the help.
0

Featured Post

Become an Android App Developer

Ready to kick start your career in 2018? Learn how to build an Android app in January’s Course of the Month and open the door to new opportunities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to extract the music from an iPod with freeware. Freeware      Not for iTouch or iPhone only works under Windows. iDump            http://www.softpedia.com/get/IPOD-TOOLS/Multimedia-IPOD-tools/iDump.shtml Sadly, newer versions of iDump are no longer fre…
A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
Screencast - Getting to Know the Pipeline
Suggested Courses
Course of the Month15 days, 21 hours left to enroll

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question