Having trouble with a new iPhone 5s. Set it up two weeks ago. User came in today and gets the following message on his machine when he tries to connect phone to his computer: iTunes could not connect to the iPhone because it is locked with a passcode. You mus enter your passcode on the iPhone before it can be used with iTunes.
His passcode is entered and working fine. We choose trust when we connect to the computer.
What am I missing?