I have a client who has a license for Office 365 Home Premium, which allows for five installs. By logging onto office.microsoft.com/myacc
ount they have been able to install it onto three PCs without any issues.
They are now trying to install it on a laptop that has previously had an Office 365 install on it that has been uninstalled and deactivated. When running Word after installation it goes into the Activate Office routine, where the username and password for the license is entered. It then says that 'Your trial has expired', and disables most of the features. Checking back onto the web portal, the PC name is listed as one of the installs.
I have used the Fixit on http://support.microsoft.com/kb/2739501
to attempt to completely remove any traces of Office, before deactivating it in the portal. After re-installing it the same issue occurs.
I need to get this activated, but I'm not sure what to do next. Any ideas?
Now go to https://login.live.com and find the Office Account login page. Log in as the original user (email and password) which should show 3 installs.
Now add an install to this computer which should then download Office and install it.