troubleshooting Question

Cannot Activate Office 365

Avatar of Ortiga
Ortiga asked on
Microsoft 365
10 Comments1 Solution897 ViewsLast Modified:
I have a client who has a license for Office 365 Home Premium, which allows for five installs. By logging onto they have been able to install it onto three PCs without any issues.

They are now trying to install it on a laptop that has previously had an Office 365 install on it that has been uninstalled and deactivated. When running Word after installation it goes into the Activate Office routine, where the username and password for the license is entered. It then says that 'Your trial has expired', and disables most of the features. Checking back onto the web portal, the PC name is listed as one of the installs.

I have used the Fixit on to attempt to completely remove any traces of Office, before deactivating it in the portal. After re-installing it the same issue occurs.

I need to get this activated, but I'm not sure what to do next. Any ideas?
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