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Problems printing labels, depending on default printer selection

Posted on 2013-11-18
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Last Modified: 2013-11-22
Our facility is having an issue with printing labels properly to the (local USB) Dymo turbo 450. Here is our scenario. We have several workstation around our facility, with this exact config and problem.

A workstation (Windows 7 pro, 32bit) has the following printers installed, and labels print properly:
-Canon ir1025 UFRII driver (DEFAULT, networked)
-Dymo Turbo 450

IF a workstation is configured as below, only half (left side) of the label prints on the 450
-Canon ir1025 UFRII driver, networked
-HP Laserjet P2055 (DEFAULT, networked)
-Dymo Turbo 450

And the same if the following is true
-HP Laserjet P2055 (DEFAULT, networked)
-Dymo Turbo 450

We have a similar issue on a terminal server (Windows server 2003)- Using an Oneal datamax network printer- exact configs as far as printers set as default, but using the Oneal datamax, if we print labels, it spans and misaligns the labels. If we print 4 labels, it will print 1 misaligned, skip 4, print the next misaligned, etc.

We haven't tested this in MS Word- just our electronic med records, which uses Crystal Reports to print forms.

Any ideas?

Thanks, all!!!
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Question by:MRH-ITS
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Fred Marshall earned 500 total points
ID: 39657599
Often, medical applications have printer setups for each type of document.  Label printing is notoriously difficult to set up over all using Dymo label printers .. e.g. for medication bottle labels.
One variable, does the application expect each workstation to be set up individually?  (This is common, maybe necessary).
Is the label form type / number selected the same in each case?
So, you have to set up the Dymo printer the same in each case.

Presumably you have run the Dymo setup stuff also / first?

Sometimes it takes a reboot of the Dymo before things will work correctly.
(Remove and reapply the power to the Dymo).

I doubt very much that other printers being installed make any difference on any workstation.

You didn't say where the Dymo is actually connected?  Which OS is the host computer?
(I presume that the Dymo is USB-cabled to a computer, yes?)

Don't be discouraged.  This is often HARD!
If you have the ability to consult with the application software folks, I would do it!
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by:MRH-ITS
ID: 39657651
We've been consulting with them for MONTHS on this. They're of little help.

To clarify- The Dymos are setup locally via USB, and are not shared. The Oneal Datamax printers are networked (internal print servers).

The oddest thing is that if the Canons are set to default printer, the Dymos work fine.
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by:Fred Marshall
ID: 39657997
OK.  Thanks for pointing out that the Dymos are not shared.
So the HP networked printer seems to be the consistent ingredient?  Looks like it.

What happens if you remove the HP entirely?  
By that I mean remove the device from devices and printer.
THEN highlight one of the other printers (e.g. the Dyno) and a Print Server Properties menu item will appear near the top of the window.
Open Print Server Properties and delete everything but the Dymo.

Now try it.  This would be a good place to work until the Dymo is working.

Then reinstall the networked HP printer and see what happens.
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Author Comment

by:MRH-ITS
ID: 39659428
We've tried every combination of deleting the drivers for all printers and re-installing- even tried using the HP Universal driver. No luck whatsoever. Our EMR vendor tells us that Zebra, another label printer vendor, has confirmed issues similar to ours, but takes no responsibility nor offers a solution. Frustrating.
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Expert Comment

by:Fred Marshall
ID: 39660163
Did you remove all printers except the Dymo using the Print Server Properties dialog (specifically) and then test the Dymo?
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